09-04-2014 05:32 AM
Has anyone seen this error in the EV event logs before? The link in the event log doesn't point to anything and users get an error saying 'restoration of the basket by the shopping service failed'. I've attached a couple of screenshots.
Can anyone advise?
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09-06-2014 02:38 PM
since its saying IBasket, sounds like you may just need to re-register some files.
What i would suggest is opening a command prompt, CD to '\Program Files (x86)\Enterprise Vault' and type 'FileReRegister.bat' and press Enter
After that, restart the Enterprise Vault Admin Service and try again
09-04-2014 08:39 AM
have you seen this technote?
Article:TECH68853 | | | Created: 2009-01-17 | | | Updated: 2014-03-17 | | | Article URL http://www.symantec.com/docs/TECH68853 |
if it doesnt help, you'll need to run a dtrace to see exactly what's going on
Article:TECH129595 | | | Created: 2010-01-04 | | | Updated: 2014-07-16 | | | Article URL http://www.symantec.com/docs/TECH129595 |
09-06-2014 02:38 PM
since its saying IBasket, sounds like you may just need to re-register some files.
What i would suggest is opening a command prompt, CD to '\Program Files (x86)\Enterprise Vault' and type 'FileReRegister.bat' and press Enter
After that, restart the Enterprise Vault Admin Service and try again
09-23-2014 01:43 PM
Thanks mate, that seems to have done the trick and restores are now back to normal.