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How to install RAWS on a Windows CORE Operating System?

SSR_7767's avatar
SSR_7767
Level 4
10 years ago

It has been widely noticed that the remote agent installation of the Agent for Windows fails with the error

06-05-2014,14:58:57 : Return Value of Microsoft Visual C++ 2010 Redistributable (x86) : 1603
 
+ 06-05-2014,14:58:57 : ERROR: Failed to execute VC 10.0 runtime installer. Error code 1603.
 
CAUSE:
 
This issue occurs on servers that have the Windows Security Update KB2918614 installed.
 
SOLUTION:
 
1. Copy the AGENTS folder from the installed location of Backup Exec . X:\Program Files\Symantec\Backup Exec to the C Drive of the Windows Core OS server using the Windows UNC path.
 
2. Once done, perform a command line installation of the Agent for Windows
  1. Open Command Prompt and browse to the RAWS folder which was copied on the local drive using DOS commands.
     
  2. In the command prompt window type setupaa.cmd (for 32-bit OS) or setupaax64.cmd (for 64-bit OS) and press enter to install Agent for Windows.

NOTE: The installation process might take around 2 to 3 minutes during which, there will not be any changes happening in the Command Prompt.

3. Add the server in Backup Exec and establish a trust relationship before proceeding with the backup.

REFERENCE: http://www.symantec.com/docs/TECH179142

Published 10 years ago
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