Welcome to your hub for Data Compliance, InfoScale, and Backup Exec discussions. Learn more about recent changes to the VOX Community here.
Forum Widgets
Recent Discussions
Enterprisevault no longer accesible for users
Situation Enterprisevault 14.1.0.144 on Windows Server 2019 Local Citrix Xenapp environment with Outlook version 2402 Enterprisevault plugin installed All users migrated to Exchange Online in October 2024 Enterprisevault is only used as an static archive, no new e-mails are being archived since mid-2020. Future plan is to phase it out fully and switch to Exchange Online archiving. If users want to open an archived e-mail (with the archive icon showing) they get an error popup saying the archived item cannot be downloaded. Unknown error 0x8004010F If users open the actual Enterprisevault plugin and search through their save they can see folders and e-mails, but the readpane shows errorcode 0x80004005 and if you double click an e-mail it endlessly askes for the user's AD credentials and whatever you put in it keeps coming back as if the credentials are incorrect. I have a feeling we were supposed to change something in Enterprisevault now or before we moved to Exchange Online, we didn't touch a thing though and I think that's the issue. What can we do to resolve this?
License file issue
I've placed a new 14.2 license file on my EV server and get the event id 4213 stating the products I am licensed for. It also throws a bunch of error 4218's stating: Required license not active. An Enterprise Vault license is required for the following feature but the installed license is not currently active: I cannot find any information about how to even begin to resolve this. I've tried multiple new SLF files and I have been restarting the admin service each time. I need to keep this thing running until I can get it upgraded to a newer version. Any information on here to help me? I've removed all the old ones as well, backed them up to a different directory.Is it possible to query the index database?
HI there, my client has asked whether the could directly query the index database for specific content? The client has a lots of CDR's which contains phone numbers, timestamps etc! Could he for example query the database to how offen a phone number appear in the database between 2022 and 2024? Thank for your numerous response!Elasticsearch JVM heap size over 90%
Hi, We have 3 server with archiving and Indexing services, sometimes we getting Elasticsearch JVM heap size over 90%, and search stop working for the index in that server, restart the index service and work again, I create a powershell script to monitor (https://www.veritas.com/support/en_US/article.100061339), can see at the end. What can I do to prevent this to happen, should I increase the Elasticsearch JVM heap size value ?(https://www.veritas.com/support/en_US/article.100060258) I'm in EV 15.0 no fixes (yet) # Define the remote computer's name or IP address $remoteComputer = "evserver" # Define the script block to get the performance counter data $scriptBlock = { $JVMCounter = Get-Counter '\Enterprise Vault Indexing (Elasticsearch)(*)\JVM heap size % used' [pscustomobject]@{ Server = $env:COMPUTERNAME Name = $JVMCounter.CounterSamples.CookedValue } } Invoke-Command -ComputerName $remoteComputer -ScriptBlock $scriptBlock
Veritas Enterprise Vault performance issue
Dears i came Across Dtrace scripts and used performance scripts and what i saw in the logs seems not clear for me as per below logs my decompressed message size is smaller than my compressed message size. which is totally not logic for me, any ideas? CSavesetPersist::PackSavesetBytes Completed compression step. hr=Success (0)|Uncompressed size:79360 Compressed size:79401 Elapsed:0.00 (secs) CSavesetPersist::PackSavesetBytes Completed verification decompression step. hr=Success (0)|Compressed size:79401 Uncompressed size:79360 Elapsed:0.00 (secs)
Missing PST options in Admin Console
Hi, After upgrading to version 15.1, we noticed that some menu options are missing in the Administration Console. Specifically, the Personal Storage Management section is no longer expandable and only shows the PST Dashboard, with no access to the PST Overview or other related options. Has anyone else encountered this issue, or does anyone have a solution?
