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Enterprise Vault Search inconsistent results
Hi All, We had complained from our user that Vault results were inconsistent, and we check that it is true. Explain with example: Displayname.: USER 1 Email: user1@ourdomain.com User 1 send mail to our mailbox and we archive. When searching for all mail sent by user 1 in a specific time interval, we get 2 different results If search message sent from “USER 1” we get 1 result If search message sent from “user1@ourdomain.com” we get 0 result Any ideias? Thank youTonaco_pt7 days agoModerator16Views0likes0CommentsLarge Number of Mailboxes Not Processed in Enterprise Vault
hi guys, i'm facing an issue with our enterprise vault environment,out of 2435 mailboxes ,around 2329 mailboxes are not being pocessed .all EV services and EV tasks are runnig normally .EV parition ia open and there re no obvious errors on the EV server .despite that ,the mailboxes are still showing as not proccessed . has anyone faced a similar issue before or can advise what should check next ? thanks in advance.Somia1 month agoLevel 268Views1like2CommentsE.V Pending Items
How to cancel pending messages for the E.V server site, many users complain about this issue, that pending items of size 2 GB. I checked the policy and found that the Pending Shortcut Timeout value is already set to 0. However, the issue persists I need an SQL query to run for bulk usersmahmoud_902 months agoLevel 281Views0likes4CommentsError Code 0xc0040c93 while enabling certain user mailbox for archiving
While enabling certain user (not all users) for archiving , I am getting following error message. "An error occured enabling the mailbox mbxname . Error: 0xc0040c93 A possible cause could be the location of the file 'mapisvc.inf' or the configuration information it contains. Event id 3219. *EV deployment scanner comes clean on OL version/Profile/HF/Exchange/Permissions *mapisvc.inf is missing from first two locations. The 3rd location simply doesn't exist in EV server C:\Windows\SysWOW64 C:\Windows\System32 C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033 I ran fixmapi.exe and reboot EV server but it did not solved the issue. Nothing happened.is_trouser2 months agoLevel 266Views0likes3CommentsDR Windows Cluster
Hi. We have two EV 15.2 nodes in a Windows cluster. All data (storage, index, etc.) is on RDM disks. We're currently planning to implement DR. As I understand it, a stretched cluster won't work because the other data center will have different storage and different disks. Could you please advise what best practices would be appropriate for implementing DR in this case?lukyanenkoay2 months agoLevel 044Views0likes2CommentsEV Indexing Service failing to start after upgrade
Hi I've just upgraded an EV server from EV14.5 to EV15.2 and during post upgrade testing we noticed that an EV search would only return results from the elastic search indexes and nothing from the legacy indexes. Prior to upgrading to EV14.5 the server was running EV12.5 and using the old legacy indexes only - upgrading to EV14.5 introduced the elastic search indexing engine which was working fine along with the older indexes - both were visible when looking at the properties of the EV indexing service within the VAC. When we completed the upgrade to EV15.2, everything initially looked ok and I could again see both the elastic indexes and legacy indexes from within the properties of the EV indexing service within the VAC. I think this time there were separate tabs for the two different indexes when I opened the Index service properties. However, during testing of random EV searches we noticed we could only see recently archived items that had been indexed to the elastic search location and items indexed to the old indexes just weren't showing up in the search results. This was accompanied by warning events in Event Viewer saying that index folders were either 'missing or empty'. I also, again, looked at the properties of the Indexing service and the only tab present now was for the elastic search location. The tab for the old indexes had vanished. The physical index files are still there on the server in the same location. At this time the indexing service was still running. I restarted the service but it now it fails to start with the following error "The Elasticsearch Indexing Engine could not complete all the required startup routines: More that one Elasticsearch index location are configured. Either enable multiple locations support or configure a single location to resolve this issue. Service will be stopped" So it looks like EV is not starting because it thinks it has TWO Elasticsearch locations instead of ONE Elasticsearch location and ONE legacy index location. Has anyone had any similar issues when upgrading to EV15.2? many thanks in advanceSolvedKeirL2 months agoLevel 649Views0likes3CommentsEnterprise Vault Indexing Service won't start
Hello everyone. I created a Windows cluster with two EV nodes. When activating the role on one node, the EV works fine. When activating the EV Indexing Service role on the other node, all services start fine, except for the Enterprise Vault Indexing Service. There are two errors in the logs. 41312 - The Elasticsearch Indexing Engine could not complete all the required startup routines: Failed to start Elasticsearch JVM. Service will be stopped. 41293 An unexpected error has occurred. Error Summary: Indexing Service start up error Error Details: Fatal error in Indexing Service child process EV Indexing Engine Elasticsearch. Further error information: Error while waiting to achieve the requested state Running. Reference: ServiceBaseEx::Run Stack Trace: at KVS.EnterpriseVault.ProcessManagement.ChildProcessManager.StartChildProcesses() at Symantec.EnterpriseVault.Indexing.Admin.StateManager.StartChildProcesses() at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart) at KVS.EnterpriseVault.Common.ServiceBaseEx.Run() EV version - 15.2.1 Help me fix itSolvedmillerii2 months agoLevel 273Views0likes3CommentsHow to Unlock a PST File When the Password Is Forgotten?
If you’ve forgotten your PST file password, you won’t be able to open it in Outlook. The easiest way to unlock it without losing your emails is to use a Advik PST Password Remover. These tools quickly remove or recover the password so you can access your emails again. Make sure to choose a trusted tool that guarantees no data loss during the process.jennifermaria4 months agoLevel 2258Views0likes4CommentsEnterprise Evault 11
Hello everyone, I inherited a customer with Symantec Enterprise Evault 11 configured. I need to export data from Evault so I have to export it and then remove it, but I can't find a way to do it in bulk. Even though I enabled move and delete in the search policy, the options in the search archive don't appear. Thanks in advance for your helpmaayers816 months agoLevel 3247Views0likes14CommentsEvent ID 4190 is generated when starting the Enterprise Vault service
Hi, I upgrade a Lab environment from EV 15.0 to 15.1. I start to get event 4190 for the following service Admin Service, Task Controller Service and Storage Server. I follow the instruction on https://www.veritas.com/support/en_US/article.100029531 and reinstall the .net framework and then repair the EV installation. In the client side everything work fine in the server side the Provisioning tasks (Client and Exchange) have Status in error and the index tasks also. Server: Windows Server 2019 EV: 15.1 The server is in a sandbox vlan so we didn't update the servers. I am afraid of update the production server until I understand what happen. Thank you, António102Views0likes1Comment

