Forum Discussion

DPeaco's avatar
DPeaco
Moderator
2 months ago

Troubleshooting NBUITA Probes

Greetings,

NBU IT Analytics - 11.4.0.4

I am trying to troubleshoot an issue. I am getting this message on some probe actions and I'm trying to figure out what this is really telling me. Anyone here help me understand this a bit better? Please?

15 Aug 2024 14:37:53:729 ERROR 2225281 pool-2-thread-4:PolicyClientsProbe:nbumaster01 NetBackup101Driver.getData_aroundBody0:55 - Caught an Exception while calling Driver method
org.apache.http.client.HttpResponseException: status code: 401, reason phrase:  URL: https://nbumaster01/netbackup/config/hosts?page%5Bdisable%5D=true

  • Robert_Geller's avatar
    Robert_Geller
    Level 4
    25 days ago

    NetBackup Resources Monitor and NetBackup Actions  are not scheduled probes, so they will never have a finish date or show completed

  • DPeaco's avatar
    DPeaco
    Moderator
    2 months ago

    Linux OS - 8.9
    NBUITA 11.4.0.4
    I have several probes that have failed and never go successful. Here's a list:
    Audit Event
    Event Notifications
    Security Details Probe
    Storage Unit Details
    And then
    NetBackup Resources Monitor and NetBackup Actions have been In Progress state and never have completed.
    Portal is on a Linux VM - 8.9 RedHat
    Collector is on a Linux VM - 8.9 RedHat
    Primary server is on a Linux VM - 8.9 RedHat
    Portal and Collector show to be on running the latest version:
    11.4.1.04 (build# 07242024-1415)

  • Robert_Geller's avatar
    Robert_Geller
    Level 4
    2 months ago

    401 is an authorization denied error on API.  Have you tested the API / API key, using curl or some other utility (outside of ITA)?

     

    https://sort.veritas.com/public/documents/nbu/10.1.1/windowsandunix/productguides/html/getting-started/

  • Deeps's avatar
    Deeps
    Level 6
    2 months ago

    DPeacogiven info is not sufficient. What all probes are failing? What is the NBU version?

    15 Aug 2024 14:37:53:729 ERROR 2225281 pool-2-thread-4:PolicyClientsProbe:nbumaster01 NetBackup101Driver.getData_aroundBody0:55 - Caught an Exception while calling Driver method
    org.apache.http.client.HttpResponseException: status code: 401, reason phrase:  URL: https://nbumaster01/netbackup/config/hosts?page%5Bdisable%5D=true

     

     The provided snippet is for "PolicyClientsProbe". Status code 401 indicates an issue with  ' authentication or credential'.

    Does it fail every time or is it intermittent? 

    PolicyClientsProbe uses "bpgetconfig -s Client_Name  -L" command or "/config/hosts/{hostId}" or "/config/hosts/{hostId}/configurations " . You may run these CLI / REST from the data collector to isolate the issue.

    Reference

    After upgrade to NetBackup IT Analytics 11.x the Backup Policy probe fails with status code: 401
    https://www.veritas.com/content/support/en_US/article.100053836.html