backup exec 3600 appliance upgrade to 2014

...stop any AV installed...also see if disabling comms between the MMS and CASO doesn't help.

Thanks!

if pointing 9th oct comment So, at that time i am facing credientials issue last week i have successfully upgrade my CASO appliance but now facing issue on MMS appliance. same crediential i m using for MMS but failing at the point of upgrading backup exec ...

good news guys one appliance "CASO" successfully upgraded, but facing issue on appliance "MMS" upgrade failed. FYR screen short is attached.

awaiting your kind response.

hi

from thw windows power shell of remote computer i am login to appliance CASO via local administrator, once connected i type the command upgrade-appliance "usb/network" both options i tried, then given them domain user login and next local administrator login  the last shared screenshort show you the authentication error .

yesterday activity:

now i first login as a domin user via windows powershell, type upgrade=appliance -networksharedpath \\ip\s, provide domain user again provide domain user this time error change memory size power shell issue. i check the properties of powershell  same setting as mentioned in TN. for your reference i attached the screenshort.

from the screenshot i just see an ip address, you need to provide ip address\share.

And, you must always at least disable communication to MBES on the CAS or at best stop the services on the MBES before any upgrade,update or patch!

...you never have to break the link between the CASO and MMS. Upgrade the CASO first, then the MMS.

Thanks!

hi,

I think in caso and mms environment u have to first break communication between the two.

Or if the storage is shared between the two.

Take caso first. Follow the tech artical http://www.symantec.com/docs/HOWTO100113.

hi

no success yet pl. view the screen short and advice.

The hotfix is needed for the appliance to know the command "upgrade-appliance"

if you are unable to get the HF I would open a case at symantec.

some considerations to take in count:

use the remote powershell not from windows 8 or windows2012, this powershell version is to recent for the appliance.

the following command needs also some special attention:

enter-pssession -computername <MUST be the FQDN> (ip-address will not work) -credentials <must be the 'appliance administrator'> (backupexec service account or domain admin will not work) -configuration appliance

if you launch this command from a supported powershell version and the HF is installed and you run the upgrade with the installation on local disk or USB it should work.

LiveUpdate is the preferred way to install the hotfix.  If LiveUpdate fails to install the HF, then follow this LB - http://www.symantec.com/business/support/index?page=content&id=TECH224496