BE Appliance 3600 additional Tape Drive

...If Windows (what the 3600 appliance is based on) doesn't see the additional drive, then BE won't. You'd need to sort out the Windows detection issue first.

The LEO license will allow you to see additional drives in a library so there should be no hassles there.

Thanks!

CraigV,

BE Applinace 3600 is based on Windows Storage 2008 and run as Remote App, but cant log In to windows OS for Appliance, you only can run BE and the Remote Console of BE.

Appliance comes with one SA interface, when connect it to tape lkibrary one drive is connected and the rest drive doesn't connected, so the BE detected on Tape drive. dose the BE Applinace can detect the tape library and the second tape drive with one SAS cable ?

 

Regards,

Hi,

 

While the appliance is seriously locked down, you can remote into it by following the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH169781

That said, although the appliance has 1 SAS interface, the additional drives within the library are all cabled internally. There should be, and would be, no way to connect a second SAS cable to a second drive within the library.

You'd simply connect the library, rescan for hardware changes so the additional drive is detected, add the LEO license to Backup Exec and then check to see if BE sees it.

If you remote into the appliance, and Windows does not see the additional drive, that is the issue you need to sort out in order for BE to see it.

Thanks!

Thanks for your reply, This Technote enable to remote access to the BE 3600 Appliance remote Powershell not to Windows OS. I tried it.

Thanks

Well, it enables access to PowerShell and from there you enable remote desktop which stays available until the appliance reboots...did you follow the entire TN? Taken from the bottom of the TN:

Once the powershell has connected to the appliance from these commands above, the MSTSC can be run from the machine to the name or IP address.

• Creating a desktop shortcut to the BE 3600 Powershell:
• Right click on the desktop | new | shortcut
• Enter powershell.exe -noexit enter-pssession -computername <appliance IP> -credential administrator -configurationname appliance

Thanks!

Yes, Many Thanks. I run the MSTSC and add the IP address of the appliance it connect to the server and loading but it log out directly.

Really my main issue to show tape library on BE with two tape drives :(

Many thanks for your kind cooperation.

 

Just Want to update you, that I contact Symantec Support and they informed that I should use Y SAS Cable to connect the both tape drives with the Applinace. Is that make since, I already purchased the Applinace and LEO license but they shipped single SAS cable.

Thanks!

... but they shipped single SAS cable.

Not sure who the they are, but cables (SCSI, SAS, Fibre) are not normally part of server or device purchase and must be purchased separately.

Connection to tape library is normally documented in the library user manual. I have seen pages in such manuals with diagrams detailing connection options.

Have you (or your customer) tried to consult the library documentation? I'm sure you would have seen an option to use a Y-cable.

...what make and model of library is this? The cabling for a second drive should happen internally in the drive and there should be no need to connect a Y-cable to the library and then the second drive in order to have it presented to the OS...

Thanks!

I am using a HP MSL 2024 and it comes with a SAS fan out cable. See the HP document below. http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c01504408-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&ac.admitted=1389338873844.876444892.492883150#N100DE The cable is capable of supporting up to 4 tape drives. The fan out ends go into the tape drives and the single end goes into my server. The same cable configuration should be used to connect the appliance to the tape drives in the tape library. The Symantec tech support guy is comedy in that you need a Y-cable. After you install the second drive, access the library through its Web interface, if you see the second tape drive and the appliance don't, then you need to work with tech support to get it resolved. This assumes that you are using a fan out or Y-cable