CASO Server Down/Unavailable

Hi,

 

Problem is that the BEDB on the surviving appliance is probably still pointing to the CASO.

Check the steps below to edit out the CASO's details on the server's registry (if you can):

regedit.exe --> HKEY_LOCAL_MACHINE --> SOFTWARE --> Symantec --> Backup Exec and look for a key called Database Server. Change the server name in there from your CASO to the MMS. Restart the MMS services thereafter.

Once done, I would assume you can then install the CASO license.

I've done this on numerous occassions with BE itself when the CASO died causing issues on MMS servers.

Just create a backup of the registry first.

Thanks!

Thanks Craig If I remove the CASO reg , and point back at itsself - can I restore files etc before I install the CASO license. BAsically , what Im saying is if I can use the MMS on its own while I restore the original CASO and once it comes back up , change/import the registry back to its originial setting ?

I've never had a problem restoring after doing the above...i wouldn't import registry settings again personally. Just redo the CASO setup to make sure it is done properly.

Thanks!

thanks Craig. I tested that and I was able to launch the MMS on its own which I wasnt able to do before. Brilliant. The only issue I have now is that I don't see a lot of server backup jobs which should of been duplicated from my CASO to the MMS. Do I need to change anything else ? Thanks.

No you don't. Don't forget it is now looking at the internal database in order to get jobs working again, so it won't have a record of the duplicated jobs. If the CASO was simply pushing the jobs centrally to the MMS then chances are they won't be stored on the MMS.

Thanks!

Thanks Craig Has this got anything to do with the catalogue settings (replicated/distributed/centralized) ?

Hi Fergie,

 

yes it does...read up on these settings below:

http://www.symantec.com/business/support/index?page=content&id=HOWTO12297

Thanks!

Ok , it was set to centralized. Do I need it to be either replicated or distributed so that I can restore jobs from the MMS should the CASO be offline/dead etc ? To clarify , these jobs ran originally on the CASO but the jobs were duplicated to the MMS after completion.

If your line is good enough, Replicated would be good, but you need to read the TN I posted and make sure you understand what each does. You need a pretty good link to do Replicated/Centralized which is seems you do.

The good thing is that Replicated means your MMS shouldn't go down if the CASO does.

Thanks!

ah , ok - that's news to me. If I have it set as replicated , the MMS will function without the CASO being on line or the need to edit the registry on the MMS server