upgrade Symantec Backup Exec 3600 appliance error

Question

hi, try updating yesterday one of my Symantec 3600 appliance, after connecting with powershell and run the necessary commands, I get the following error

but the file exists in the specified path

I reviewed the log and reads

[12/31/2014 11:11:39] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; appliancemgr.exe &nbsp;-getdomain &gt; and expecting code &lt;1&gt;.
	[12/31/2014 11:11:39] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;1&gt;.
	[12/31/2014 11:11:39] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; "C:\Program Files (x86)\VERITAS\Security\Authentication"\bin\vssat.exe &nbsp;authenticate --domain nt:SYMANTEC1 --prplname administrator --password ***** --broker 127.0.0.1:2821 &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:40] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:40] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; quser /server:localhost &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:40] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:40] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; logoff rdp-tcp#0 &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:42] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:42] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; logoff rdp-tcp#1 &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; schtasks.exe /Query &nbsp;/TN UpgradeTask &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:43] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;1&gt;.
	[12/31/2014 11:11:43] [upgrade.pm &nbsp; &nbsp; &nbsp;334 ] Unable to query for task &lt;UpgradeTask&gt; Task has not been created.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; reg.exe add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa &nbsp;/v disabledomaincreds /t REG_DWORD /d 0 /f &nbsp;&gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_common.pm &nbsp; &nbsp;271 ] Contents of the file &lt;C:\upgradescript.bat&gt;.
	[12/31/2014 11:11:43] [be_common.pm &nbsp; &nbsp;275 ] perl.exe -I"C:\Program Files\Symantec\BEAppliance\scripts" "C:\Program Files\Symantec\BEAppliance\scripts\upgrade.pl" &nbsp;--upgradetask --user administrator --password ***** --path z: --outputfile &nbsp;"C:\Program Files\Symantec\BEAppliance\Logs\PSUpgradeApplianceLog.txt"
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; schtasks.exe /Create &nbsp;/TN UpgradeTask /TR C:\upgradescript.bat /SC ONSTART /RL HIGHEST /RU administrator /RP ***** /F &nbsp;&gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; schtasks.exe /Run &nbsp;/TN UpgradeTask /I &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:43] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:44] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; appliancemgr.exe &nbsp;-getdomain &gt; and expecting code &lt;1&gt;.
	[12/31/2014 11:11:44] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;1&gt;.
	[12/31/2014 11:11:44] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; "C:\Program Files (x86)\VERITAS\Security\Authentication"\bin\vssat.exe &nbsp;authenticate --domain nt:SYMANTEC1 --prplname administrator --password ***** --broker 127.0.0.1:2821 &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:45] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:45] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; quser /server:localhost &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:45] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;1&gt;.
	[12/31/2014 11:11:45] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; appliancemgr.exe &nbsp;-getdomain &gt; and expecting code &lt;1&gt;.
	[12/31/2014 11:11:45] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;1&gt;.
	[12/31/2014 11:11:45] [be_network.pm &nbsp; 1918] Appliance is in domain &lt;WORKGROUP&gt;.
	[12/31/2014 11:11:45] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; fsutil volume diskfree D: &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:46] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:46] [upgrade.pm &nbsp; &nbsp; &nbsp;772 ] Current free disk space in &lt;D:&gt; is &lt;5579.23 GB&gt;
	[12/31/2014 11:11:46] [upgrade.pm &nbsp; &nbsp; &nbsp;1040] Required space in &lt;D:&gt; to copy installers is &lt;4 GB&gt;.
	[12/31/2014 11:11:46] [upgrade.pm &nbsp; &nbsp; &nbsp;1041] Current space space in &lt;D:&gt; is &lt; 5579.23 GB&gt;.
	[12/31/2014 11:11:46] [upgrade.pm &nbsp; &nbsp; &nbsp;1047] Enough space in &lt;D:&gt;. Assigned mount drive to &lt;D:\3600R2&gt;.
	[12/31/2014 11:11:46] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; echo "Upgrade is in progress" &gt; C:\upgprogress.txt &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:46] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:46] [be_core.pm &nbsp; &nbsp; &nbsp;131 ] Stopping Symantec Opscenter services ...
	[12/31/2014 11:11:46] [be_core.pm &nbsp; &nbsp; &nbsp;138 ] Service timeout = 180 seconds
	[12/31/2014 11:11:46] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net.exe stop /y OpsCenterWebServer &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:48] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:48] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net.exe stop /y OpsCenterServer &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:53] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:53] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net.exe stop /y SQLANYs_VERITAS_OPSCENTER &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:55] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:11:55] [be_core.pm &nbsp; &nbsp; &nbsp;164 ] Successfully stopped Symantec Opscenter services .
	[12/31/2014 11:11:55] [upgrade.pm &nbsp; &nbsp; &nbsp;3391] Stopping SCSP services
	[12/31/2014 11:11:55] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net stop SISIPSUtil &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:11:55] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;2&gt;.
	[12/31/2014 11:12:00] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; sc query SISIPSUtil &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:00] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:05] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net stop SISIPSService &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:05] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;2&gt;.
	[12/31/2014 11:12:10] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; sc query SISIPSService &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:10] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:15] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; net stop SISIDSService &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:15] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;2&gt;.
	[12/31/2014 11:12:21] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; sc query SISIDSService &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:21] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:26] [upgrade.pm &nbsp; &nbsp; &nbsp;3410] Successfully stopped SCSP services
	[12/31/2014 11:12:26] [upgrade.pm &nbsp; &nbsp; &nbsp;703 ] Detecting existing appliance environment ...
	[12/31/2014 11:12:26] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; C:\windows\System32\wbem\wmic.exe &nbsp; product get Name, Version &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;720 ] Installed Backup Exec version is &lt;14.0.1798&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;727 ] Installed Symantec Opscenter version is &lt;7.0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;734 ] Installed Nirvanix version is &lt;1.0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;742 ] Installed Raid WebConsole version is &lt;v9.00.0000&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; c:\windows\System32\wbem\wmic.exe os get Version,CSDVersion /value /format:csv &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;748 ] Successfully detected existing environment.
	[12/31/2014 11:12:29] [be_common.pm &nbsp; &nbsp;184 ] Appliance is configured
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; reg.exe Query HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\BEAppliance /v ProductVersion &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;952 ] Appliance version is &lt;3.0.422.0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;980 ] Checking disk &nbsp;requirements ...
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; fsutil volume diskfree C: &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;772 ] Current free disk space in &lt;C:&gt; is &lt;27.36 GB&gt;
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;989 ] Minimum required free disk space in &lt;C:&gt; is &lt;5 GB&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;990 ] Current disk space in &lt;C:&gt; is &lt;27.36 GB&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;991 ] Disk requirements have been met for upgrade.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; fsutil volume diskfree D: &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;772 ] Current free disk space in &lt;D:&gt; is &lt;5579.23 GB&gt;
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;989 ] Minimum required free disk space in &lt;D:&gt; is &lt;30 GB&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;990 ] Current disk space in &lt;D:&gt; is &lt;5579.23 GB&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;991 ] Disk requirements have been met for upgrade.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;848 ] Checking for upgrade data ...&nbsp;
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; dir /B z:\sources\BEAppliance.*.0.wim &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [Error] [be_runcmd.pm &nbsp; &nbsp;288 ] Command failed with exit code &lt;1&gt;.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;860 ] No Image content found. No file with pattern &lt;z:\sources\BEAppliance.*.0.wim&gt; exists.
	[12/31/2014 11:12:29] [upgrade.pm &nbsp; &nbsp; &nbsp;888 ] File &lt;z:\sources\BEAppliance.*.0.wim&gt; does not exist
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;106 ] Running command &lt; schtasks.exe /delete &nbsp;/TN UpgradeTask /F &gt; and expecting code &lt;0&gt;.
	[12/31/2014 11:12:29] [be_runcmd.pm &nbsp; &nbsp;301 ] Command completed successfully with exit code &lt;0&gt;.

I can help you solve the problem?

thank you very much

backupbjoern · Answer

Hi txetxo,

It failed the upgrade due to a network drop when it was coping the .vim file. You can try again but it may then fail with the same. Instead copy the extracted ISO files to the root of a USB disk device connected to the appliance and redo the upgrade.

nene · Answer

Hi BB,

I am planning to do an upgrade of the appliance so i can have it running BE 2014 as i can't do a proper backup of the Server 2012 R2 machines.

Do you think upgarding a 3600 R2 with the downloaded files will accomodate the disk space which is almost less than 20GB?

&nbsp;

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