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opticomIT
Level 4
14 years ago
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0xe0009579 Backup VMWare Machines with Agent for VMWare

Hello,

we are backing up several VMWare machines with Backup Exec (2010.R3 Build 5204 x64) Agent for VMWare. One Machinebackup always ends with error:

Final error: 0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-38265

The Host-OS is a SBS 2011 = Windows Server 2008 R2

All other backupjos of this machine's VMware hosts worked fine.

In Backup Exec 2010 R2 was a hotfix released for this issue, but the hotfix can not be applied to BE2010 R3.

Can anyone help?

Thanks in advance.

  • I have seen several installations where the Vmware VSS was not automatically removed with the installation of the BE Agent. Therefore I recommend to double check it and remove if necessary.

  • I think that you will have to uninstall the Vmware VSS provider and install the Backup Exec VSS provider.

  • Well when RAWS is installed it automatically removes the vmware provider so this should not be an issue. But to make sure perform an interactive vmware tools installation and make sure that the vss support is not installed with the vmware tools. Is this the only guest you are trying to backup running SBS2011?

  • I have seen several installations where the Vmware VSS was not automatically removed with the installation of the BE Agent. Therefore I recommend to double check it and remove if necessary.

  • Thanks - it was indeed a problem with the VSS.

    I've uninstalled VMWare Tools and remote Agent.

    Then I installed VmWare Tools and remote Agent again and the Backup worked fine.