Forum Discussion

Immersive's avatar
Immersive
Level 2
8 years ago

"0xe000ff15 - A communication failure has occurred with a system state/shadow copy resource."

We have recently upgraded our BE from 2014 to 16 with FP2.  BE server is Windows Server 2012 R2.  Since then we have random backup jobs failed with the error message:

"0xe000ff15 - A communication failure has occurred with a system state/shadow copy resource."

If we restart the backup job it will run successfuly without any issue.  We have a call logged with Veritas for weeks without much progress.  They are pretty much telling me this is a network problem and providing very little assistance on pin pointing the underlying issue. 

This only happens after the upgrade.  Anyone else experienced similar issue?  

 

  • Quick update after we sent the next round of AppCritical log to Veritas for analysis.  The report indicated that there are potential network problem with the BE server.  However, when I questioned why this is only causing problem to a random failed backup jobs (less then 3%) and always failed at System State they have no idea.  

    So we are alone in this issue after all?  

     

     

     

    • Kch's avatar
      Kch
      Level 2

      I have this issue as well and backupexec technical folks were never able to figure it out. Did you have any luck?