Forum Discussion

tmelv79's avatar
tmelv79
Level 4
9 years ago

After Exchange upgrade backups no longer working

Hi,

I recently upgraded our Exchange Infrastructure (Database Availability Group) from Exchange Server 2013 Cumulative Update 5 to Exchange Sever 2013 CU 11. I also upgraded Exchange on the Backup Server (Media Server) to Exchange Server 2013 CU11.

I have restarted both members of the DAG and the Backup Exec Server but keep getting the following error when trying to backup the DAG: -

"Backup- MIEXCH1.Marine.ie
V-79-57344-34070 - Snapshot Technology: Initialization failure on: "Microsoft Information Store". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot technology error (0xE0008516): The database specified for the snapshot was not backed up because the database was not mounted.
Check the Windows Event Viewer for details. "

Any troubleshooting steps much appreciated.

We are running Backup Exec 2014 Version 14.1 Rev 1786.

Is Exchange Server 2013 CU11 supported in this version of Backup Exec?

thanks,

 

  • Hi,

     

    BE 2014 only shows up to Exchange 2013 CU8 as being supported.

    https://www.veritas.com/support/en_US/article.000021823

    BE 15 with the latest Feature Pack however does support Exchange 2013 CU11:

    https://www.veritas.com/support/en_US/article.000021823

    You would need to upgrade to this in order to have a supported configuration.

    Thanks!