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IT_OpMgr_Lamano's avatar
IT_OpMgr_Lamano
Level 3
12 years ago
Solved

After Installing SP4 for BackupExec 2012 - bengine.exe service crashes everynight while backing up

Hi All,

I don't know what went through my head but i have updated my BackupExec 2012 Server with latest SP4.

(i guess it was from a good feeling !!!)

But from this time my job engine service is crashing everynight at about 6:00 AM.
(Of course while backing up).

Every executables files are excluded from antivirus scanning.(even on access !).

No Task is Scheduled to reboot or restart some services.

3 servers is backing up before crashing, all using AdvancedOpenFile Agents.

 Here is the message from the event viewer (Application) :

Faulting application name: bengine.exe, version: 14.0.1798.1364, time stamp: 0x5318f0a4
Faulting module name: bengine.exe, version: 14.0.1798.1364, time stamp: 0x5318f0a4
Exception code: 0xc0000005
Fault offset: 0x0000000000413bb2
Faulting process id: 0x1734
Faulting application start time: 0x01cf743b6f52e28b
Faulting application path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: a27d620b-e09d-11e3-95cc-5cf3fc4d1d08

I have installed the latest HotFix (215906) No change !.


I still think that backupExec 2012 migration from 2010 R3 version was a big MISTAKE  ! But i need a solution.

I'm still working on this issue by checking Backup Jobs which are running before crash.

THanks By advance if you got any idea.

 

Boris,

 

 

 

2012
Agents
Backing Up
Backup and Recovery
Backup Exec
Error messages
Patch
Upgrade
Windows Server (2003-2008)
  • AndreSatna's avatar
    AndreSatna
    12 years ago

    Hi Boris, we recently updated our Netapp filer to a new model and Ontap version 8.2. We only backup cifs from netapp. I think you have been my saviour in this issue. I did everything you mentioned. I started the backup at 14:00 and it's still running.

    Thank you for the help.

     

8 Replies

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Would recommend to log a formal support case so that we can investigate the cause of the crash and analyse the dump.

  • AndreSatna's avatar
    AndreSatna
    Level 4
    12 years ago

    Hi Boris, did you get an update on this error? I have the same error message, but when I run an ndmp backup from a SAN. I'm ready to open a case in Symantec, but I thought maybe you already have an answer.

     

    Thansk,

    Andre

    PS. I've been a backup Exec user since 1996, but I never had some much different kind of problems then I have had with Backup Exec 2012.

  • IT_OpMgr_Lamano's avatar
    IT_OpMgr_Lamano
    Level 3
    12 years ago

    Hi Andre,

    Since then, i installed the most recent HotFix 215906 and it works. (Be sure to configure BE Job ENGINE service to restart when ot fails).

    I had no errors for 1 week.

     

    Hope that it will works with you.

     

    PS : I have work with BackupExec, ArcServe, TimeNavigator, etc ... 2012 is the "Black Sheep" or Symantec Product. I'm expected a lot from BE 2014 !!

  • AndreSatna's avatar
    AndreSatna
    Level 4
    12 years ago

    Hi Boris,

     

    Thanks for the update. I will try that out asap. Some of my missed backups are currently running so I'm waiting for that to finish. By the way, do you backup cifs on a SAN through ndmp?

     

    Andre

  • IT_OpMgr_Lamano's avatar
    IT_OpMgr_Lamano
    Level 3
    12 years ago

    Yes i'm backing up NAS NETAPP through NDMP.

    It works well.

     

    For the latest updates, when i launch liveupdate on BackupExec server it says "your products are up to date".

    So i think it is still installed.

     

     

     

     

  • AndreSatna's avatar
    AndreSatna
    Level 4
    12 years ago

    Hi Boris, we recently updated our Netapp filer to a new model and Ontap version 8.2. We only backup cifs from netapp. I think you have been my saviour in this issue. I did everything you mentioned. I started the backup at 14:00 and it's still running.

    Thank you for the help.