Forum Discussion

xadox's avatar
xadox
Level 5
9 years ago

After updating to VMware Tools 10.1 backup not working

After Upgrading VMware Tools to 10.1 backups are not working anymore and are generating the error on vSphere:

msg.snapshot.error-QUIESCINGERROR.

5 Replies

  • There are a lot of things to try. Backup Exec is calling a quiescing snapshot from vSphere. You can try a snapshot manually. with the checkbox enabled for quiescing.

    It could be two competing VSS snapshots on the VM after upgrading the VMware tools:

    https://www.veritas.com/support/en_US/article.000007109

    Backup Exec also has retry logic if you cannot work around this issue:

    https://www.veritas.com/support/en_US/article.000086956

    Or edit the job and deselect Use VSS on the virtual page. Just remember that you might not get a file consistent backup of the VM with this turned off.

    https://www.veritas.com/support/en_US/article.000007109

    • xadox's avatar
      xadox
      Level 5

      Manually creation of quiescing enabled snapshots are working fine.

      Reinstallation of RAWS did not solve the problem.

      • DarthBilly's avatar
        DarthBilly
        Level 5

        Run the repair of the VMware tools and make sure that VSS is not selected.

        Also if manual snaps are working then try the backup again. Backup Exec uses the exact same snapshot as the UI (VDDK ). Quiescing means that the machine was too busy to create a successful snap.