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DeamonMV's avatar
DeamonMV
Level 3
11 years ago

All services work fine, but i can't connect to backup exec

Hi all.

 

I have problem witch backup exec 2014. OS windows 2012r2

All services start fine

forum1.jpg

But when i start backup exec i have got this alert
 

 

****************************************************************

Component:

Action:
Service prerequisite failure:
Checking for pending install reboot.
    Pending install reboot not detected.
Checking to see if start up checks
have been disabled.
No start up checks have been disabled.
Opening process token.

Getting token SID.
Got current SID: 'S-1-5-21-1213858952-4217260718-1824782752-5532'.

Checking for local system account.
Got local system SID: 'S-1-5-18'.

Not running as local system account.
Checking for admin privileges.
    
Current user does have admin privileges.
Checking for specific required rights.
    
Checking for 'Backup Files and Directories' privilege.
        
LookupPrivilegeValue( ) found privilege.
        
ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).


    Checking for 'Restore Files and Directories' privilege.
    
    LookupPrivilegeValue( ) found privilege.
        
ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
    
Checking for 'Manage Auditing and Security Log' privilege.
        
LookupPrivilegeValue( ) found privilege.
        
ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
    
Checking for 'Take ownership of files and other objects' privilege.
    
    LookupPrivilegeValue( ) found privilege.
    
    ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).

    Not checking for 'Act as part of the operating system' privilege as it is not needed for this environment.

 

**************************************************

Backup and Recovery
Backup Exec
Error messages
  • DeamonMV's avatar
    DeamonMV
    11 years ago

    the problem is solved

    Was changed the settings of global policy. When the setting came back in default state,  everything started to work properly.

    Thanks to all who responded

6 Replies

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  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Do ensure all BE services (except the remote agent service which uses the local system account) are running using a domain admin and has rights per this KB - http://www.symantec.com/business/support/index?page=content&id=TECH23689

    And is the SQL instance (BKUPEXEC) all running ?

  • DeamonMV's avatar
    DeamonMV
    Level 3
    11 years ago

    name          *                  state    *    Logon As

    Sql Server (BKUPEXEC) * Running  * Local System

    SQL Server Agent (BKUPEXEC) * Startup Type Disable.

     

    BackupExecAgentBrowser * Running * domain\%username%

    BackupExecDeviceMediaService * Running * domain\%username%

    Backup Exec Error Recording Service * Running * Local System

    BackupExecJobEngine * Running * domain\%username%

    BackupExecManagementService * Running * domain\%username%

    BackupExecRPCService * Running * domain\%username%

     

    %username% -  added to Domain Admins Group.

    %username% on this server does not added under:

    Deny logon as a service
    Deny logon as a batch

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    What errors are logged in the event viewer ?

    Did the services ever start up normally earlier ? If yes, any recent changes made ?

  • DeamonMV's avatar
    DeamonMV
    Level 3
    11 years ago

    Did the services ever start up normally earlier ?

    No. i have errors "Error 1068: the dependency service or group failed to start" and all services was stopped

    If yes, any recent changes made ? yes

    this issue solved: i again enter the same user and password for BackupExecRPCService(Backup Exec Server) from windows services, and all services startup.

    What errors are logged in the event viewer ?

    In event viewer? before i solve issue, ihve error like this:

    The BackupExecDeviceMediaService service was unable to log on as domain\beadmin with the currently configured password due to the following error:
    Logon failure: the user has not been granted the requested logon type at this computer.
     
    Service: BackupExecDeviceMediaService
    Domain and account: domain\beadmin
     
    This service account does not have the required user right "Log on as a service."
     
    *******************************

    The Backup Exec Device & Media Service service terminated unexpectedly.  It has done this 5 time(s).

    ********************************

    The Backup Exec Device & Media Service service failed to start due to the following error:
    The service did not start due to a logon failure.

    ***********************************

    The Backup Exec Agent Browser service depends on the Backup Exec Server service which failed to start because of the following error:
    The dependency service or group failed to start.

  • pkh's avatar
    pkh
    Moderator
    11 years ago

    This is the error. This service account does not have the required user right "Log on as a service."

    Make sure that your BESA has the rights according to this document

    http://www.symantec.com/business/support/index?page=content&id=TECH36718

  • DeamonMV's avatar
    DeamonMV
    Level 3
    11 years ago

    the problem is solved

    Was changed the settings of global policy. When the setting came back in default state,  everything started to work properly.

    Thanks to all who responded