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BEI's avatar
BEI
Level 5
12 years ago
Solved

Archiving option installation issues

Hi All,

I'm currently trying to install the Archiving option on BE2012 Sp1, however it want even let me tick the option box without coming up with an error "a previous program installation created pending file operations on the installation machine. You must restart the computer before installing File System Archive Option"

I have restarted the services and the computer numerous times.

Any help would be greatly appreciated.

Regards

2012
Backup and Recovery
Backup Exec
Configuring
Error messages
Tip-How to
Troubleshooting
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    12 years ago

    On the media server, using regedit, browse to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager & see if you can find a key named "PendingFileRenameOperations". If yes, take a backup & then delete this key. Restart the Backup Exec services & retry to install the Archiving option.

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  • pkh's avatar
    pkh
    Moderator
    12 years ago

    Did you install the licence for the Archive option?

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    On the media server, using regedit, browse to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager & see if you can find a key named "PendingFileRenameOperations". If yes, take a backup & then delete this key. Restart the Backup Exec services & retry to install the Archiving option.

  • Sush---'s avatar
    Sush---
    Level 6
    12 years ago

    Hello BEI,

        Do you have any conflicting Software (3rd party Backup Software) installed on the server?? Also is there any other Archiving software installed on the server??

    If Yes, then try to disable or uninstall those softwares and then try the installation of Archiving Option of Backup Exec.

    Please refer to the following technote which give these details

    http://www.symantec.com/docs/TECH135889 : When adding the license for the Backup Exec File System Archiving Option an error is received.

     

    Thanks,

    -Sush...

  • BEI's avatar
    BEI
    Level 5
    12 years ago

    Hi VJware,

    Your solution of deleting the reg key has worked like a charm

    Thank you

     

     

  • BEI's avatar
    BEI
    Level 5
    12 years ago

    Hi All,

    I would like to thank you all for your inputs.

    Regards