Forum Discussion

BKumbhala's avatar
BKumbhala
Level 3
15 years ago

Backup canceled by user recovery

Hi,

I am using Symantec Backup Exec 12.5 for windows servers to backup my servers VHD's. Now my backup is failed, I find the following message in the log file.
“Backup canceled by user recovery”
 
Backup Exec Alert: Job Cancellation
(Server: "FOCALBACKUP2") (Job: "MasterTTHS") The job was canceled by user Recovery.
 
 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
 
Event ID: 34114
Task Category none
Level: Errors
 
Why my backup is failed, what are the causes to fail the backups?
 
And one more thing, in initial days the backups was running 1200 MB/min to 1700MB/min but after few days the backup speed will be slow down (200 MB/min)

When I restart the Backup Exec services before start backup, the backup is running very fast and after few minutes it will become slow and one more thing I observed, when I defragmentation the disks, It is running very fast after few days, it will become slow.
 
Why it is behaving like this, Please post me the solutions for this issue.
 
Thanks in advance

Regards,
Babu Kumbhala
12.x and Earlier
Agents
Backup and Recovery
Backup Exec
Performance
  • Dev_T's avatar
    Dev_T
    Level 6
    15 years ago
    Hello,

    User recovery is part of the application. This user is related to the local communications with the Job Engine service.  If Communication is lost between beserver and bengine for longer then 15 minutes (by default) user recovery cancels the jobs.

    We need to check the Alerts at the time of job failure. Go to Alerts Tab and check if any atert is been displayed.

    this KB will be helpful as well:
    http://support.veritas.com/docs/285165

    Could you please paste the error message in the job logs as well?

  • BKumbhala's avatar
    BKumbhala
    Level 3
    15 years ago

    Hi Dev,

    I have checked Alerts tab,  I found old alert in the alert tab, there are no recent alerts in the alert tab.

    Please checke the below log....

    Job Log: BEX_FOCALBACKUP2_01403.xmlJob Log for FOCAL100VHDTTHS

          Completed status: Canceled
          Expand AllCollapse All

          Job Information
    Job server: FOCALBACKUP2
    Job name: FOCAL100VHDTTHS
    Job started: Tuesday, January 05, 2010 at 4:43:15 AM
    Job type: Backup
    Job Log: BEX_FOCALBACKUP2_01403.xml

    Drive and media mount requested: 1/5/2010 4:43:15 AM
    Device and Media Information
    Drive and media information from media mount: 1/5/2010 4:43:49 AM
    Drive Name: FOCAL100TTHS
    Media Label: B2D000105
    Media GUID: {e61c3ac4-8ed0-4aaf-bc87-c6732dd2951e}
    Overwrite Protected Until: 1/5/2010 8:43:49 AM
    Appendable Until: 12/30/9999 4:00:00 PM
    Targeted Media Set Name: Focal100TTHS

    All Media Used
     B2D000105

          Job Operation - Backup
                Backup Options
    Media operation - overwrite.

    Compression Type: Hardware [if available, otherwise software]

    Encryption Type: None

    WARNING: The option 'Verify after backup completes' was not selected.

    Performing a verify operation to make sure that media can be read after the backup has completed is recommended.

                Server - FOCALVM1.FocalTechnology.com
    AOFO: Started for resource: "VRTSRV::\\FOCALVM1.FocalTechnology.com\Hyper-V?Virtual?Machine\FOCAL100". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
    The following volumes are dependent on resource: "C:" .
    The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
    Network control connection is established between [FE80::A1A2:A0CB:9841:3B8C%14]:51944 <--> [FE80::55F3:C991:34FC:18E3%14]:10000
    Network data connection is established between    [FE80::A1A2:A0CB:9841:3B8C%14]:51999 <--> [FE80::55F3:C991:34FC:18E3]:50554
    Set Information -
                      VRTSRV::\\FOCALVM1.FocalTechnology.com\Hyper-V?Virtual?Machine\FOCAL100

                            Backup Set Information
    Family Name: "Media created 1/5/2010 4:43:15 AM"
    Backup of "VRTSRV::\\FOCALVM1.FocalTechnology.com\Hyper-V?Virtual?Machine\FOCAL100" as ""
    Backup set #1 on storage media #1
    Backup set description: "FOCAL100VHDTTHS"
    Backup Method: Full - Back up virtual machines

    Backup started on 1/5/2010 at 5:12:14 AM.
    Backup Set Detail Information
    V-79-57344-3850 - The media operation was terminated by the user.

    Backup completed on 1/5/2010 at 10:00:35 AM.
    Backup Set Summary
    Backed up 1 file in 3 directories.
    Processed 72,814,005,596 bytes in  4 hours,  48 minutes, and  21 seconds.
    Throughput rate: 241 MB/min
    Compression Type: Software
    Software compression ratio: 1.1:1

          Job Completion Status
    Job ended: Tuesday, January 05, 2010 at 10:00:37 AM
    Completed status: Canceled
    The job was canceled by user Recovery.

          Errors
          Click an error below to locate it in the job log
    Backup- VRTSRV::\\FOCALVM1.FocalTechnology.com\Hyper-V?Virtual?Machine\FOCAL100 V-79-57344-3850 - The media operation was terminated by the user.


     

  • Dev_T's avatar
    Dev_T
    Level 6
    15 years ago

    Try this...

    Increase the number of hours for the backup job to complete before it is automatically canceled. To do this, enter an appropriate value in the field "Cancel backup job if not completed within" under Tools | Options | Priority and Availability or Backup Job Properties | Source | Priority and Availability.


    Disable the Option "Enable automatic cancellation for selection list" in Backup Exec under Tools | Options | Priority and Availability or Backup Job Properties | Source | Priority and Availability.

    Uncheck the GRT option in the job if you are backing up exchange on Hyper-V machine...