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gtait's avatar
gtait
Level 3
7 years ago

Backup Exec - Ubuntu Server

Hi

I am currently running a trial of the product right now. Everything has been working find from a Windows perspective. I am having an issue with getting the media server speaking with a linux server.

The agent is installed on the linux server and is running. I have checked this out and I am comfortable in saying so. The server itself was also rebooted after the install. I have also confirmed the beoper group is created and a user named "backup" is added to the group.

When attempting to add the server in Backup Exec the opertaion cannot be completed. I have tried using DNS, IP and the FQDN of the server. Each time it fails with the same message. I am able to ping the server by IP and DNS. 

The Ubuntu server didn't have a firewall running but it did have IP tables. I added the port 10000 to this. I still had the same issue. I then disabled IP Tables and attempted once again. Once again I had the same problem.

I used the below link to edit the RALUS.cfg and added what was necessary. Again I came up against the same problem

https://www.veritas.com/support/en_US/article.100016591

I have used the Backup Exec debug tool but I don't see anything obvious in here to point out the problem. One of the error codes is the problem I see in the GUI "The server was unable to complete the requested operation"

I am looking for any ideas on how to get this working. Hopefully I have missed something

Appreciate any help.

Thanks

Gareth

16
Linux
  • gtait's avatar
    gtait
    7 years ago

    Okay. After some more thinking today I managed to get it working.

    I installed the agent on another linux server to check it wasn't anything I was doing and this added first time. I found out the Zabbix installation adds some weird rules to the iptables. I cleared these running the below commands.

     

    iptables -P INPUT ACCEPT
    iptables -P FORWARD ACCEPT
    iptables -P OUTPUT ACCEPT
    iptables -t nat -F
    iptables -t mangle -F
    iptables -F
    iptables -X

    ip6tables -P INPUT ACCEPT
    ip6tables -P FORWARD ACCEPT
    ip6tables -P OUTPUT ACCEPT
    ip6tables -t nat -F
    ip6tables -t mangle -F
    ip6tables -F
    ip6tables -X

    After running the above. Be warned it will clear all rules. Issue the command: iptables -nvL

    The tables should show with nothing. You can build from here if necessary. Obviously a good idea to copy the rules to a file sudo iptables-save > iptables.conf