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Zack_2's avatar
Zack_2
Level 3
17 years ago

Backup Exec 12 x64 services will not stop

I have Backup Exec 12 x64 with SP2 installed. I tried to recently install a SQL agent, and also hotfixes, but they always fail because the Backup Exec services will not stop. I tried manually stopping them before installing the hotfix, and also killing the processes through task manager and they continue to restart! I checked the settings on the services and they are all set to "Take No Action" on failure, so there is no conceivable reason why these services exhibit this behavior. Any help would be appreciated. Thanks.
12.x and Earlier
Backup and Recovery
Backup Exec
Basics

3 Replies

  • Kevin_Cotreau's avatar
    Kevin_Cotreau
    Level 6
    17 years ago

    Try setting the BE services to start manually so they don't start on re-boot, reboot, and then run live update directly from this directory:

    C:\Program Files\Symantec\LiveUpdate\LUALL.EXE

     

    At least it will update, and hopefully the updates will fix your problems.

  • Zack_2's avatar
    Zack_2
    Level 3
    17 years ago

    I tried setting all the services to Manual and stopping them and killing them and they kept restarting. This is not normal behavior is it?

     

    I will have to wait until later today to reboot since this server is also the file server and is in produciton.

  • Kevin_Cotreau's avatar
    Kevin_Cotreau
    Level 6
    17 years ago

    Based on what you are saying above, it is not enough to just try to stop them and then set them to manual. They may still be running if they hang while stopping, or have files that are still locked.

     

    You will need to reboot and then run LU.