Forum Discussion

kev2's avatar
kev2
Level 3
9 years ago

Backup Exec 15 - How to delete/replace System Logon Account

Hi

I have a series of jobs setup in Backup Exec and some of them randomly fail with credential errors on the target server. Without any changes these jobs sometimes work fine. Event Viewer on the target machine shows authentication failures from the Default Account and Sytem Logon Account

I'm guessing this is because of the Sytem Logon Account which was setup by a previous IT Support provider.

I've tried amending the accounts but have had the following difficulties -

  • I can't delete or edit the Sytem Logon Account because it is used by 'users' who no longer exist in BE/AD or won't accept the password for the owner account.
  • I cannot edit other logon accounts because BE does not accept the password of the 'Owner' even though it is correct in AD.
  • A Logon Account exists using an old AD account name - the AD account still exists but has been renamed.

Is there a way I can completely 'blitz' these accounts in 'Logon Account Management'? I'm left with no way of editing them as they don't accept the passwords I have.

Thanks

Kev

 

15
2008) Not Applicable
2014
Backup Exec
credentials
logon
  • DarthBilly's avatar
    DarthBilly
    9 years ago

    First, check the Backup Exec service accounts. There should be 7+ services for Backup Exec. Reset those accounts if they are not right.

    Ok, there's more to resetting the logon accounts. It means also resettling everything. You can set the Backup Exec Database to a default never been used state, but again you would need to recreate all the jobs. There is no simple way to reset accounts besides this that I know of.

    This is the Technote for resetting Backup Exec. None of the data backed up will be lost, however, Backup Exec will not know it's there until you inventory and catalog it.

    https://www.veritas.com/support/en_US/article.TECH66780

    You may want to wait to see if anyone else chimes in with a better idea as well.

     

     

  • pkh's avatar
    pkh
    Moderator
    9 years ago

    Create a new System Logon Account then delete the old accounts. When you are prompted to replace the credentials of deleted jobs, specify the new account.

    Make sure that the new account is a domain admin

    • kev2's avatar
      kev2
      Level 3
      9 years ago

      Thanks for the reply but I cannot get it to work.

      I click on the 'System Account' button within Logon Account Management and I am prompted to enter the Domain Administrator password. I enter the current Administrator password and Backup Exec doesn't accept it.

      As I understand it BE doesn't really talk to AD so is there a registry setting I can amend to change the Administrator password?

      • DarthBilly's avatar
        DarthBilly
        Level 5
        9 years ago

        Right, the accounts inside of BE are not connected to AD, but it does know who the ower is.

        Log in as the user depicted in the Owner field in the Logon Account Management UI. Once logged in you should be able to manage all the accounts that is owned by that user.

        If you are still having problems with this, then create a new account (not the system logon account). Give it a "Account" name that is descriptive. Go to the resource you are having issues with and open the properties go that resource. Click on Credential and set it. You can accutally leave the System logon account alone and just set the credentials for the resources you need this way.