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PXCSW's avatar
PXCSW
Level 3
8 years ago
Solved

Backup Exec 16 + vSphere 6.5 NVMe Controller = failed Backups

I wanted to try the new NVMe Controller on a with vSphere / ESXi 6.5,

but when I run the System, which I want to backup with this Controller, my Backup Jobs always fail after just a couple minutes.

BE Server runs 2012 R2 & BE 16.0 Rev 1142

Backed up System also runs 2012 R2 with vmware hardware compatibility level 6.5 (hardware version 13).

I get these errors:

VixDiskLib_Open() reported the error: You do not have access rights to this fileVDDK-Warn: ERROR opening boot.ini file boot.ini for reading

VDDK-Warn: ERROR: Unable to create a temporary file at 'C:\Program Files\Symantec\Backup Exec\Data\VMwareTemp\vixmntapi'.

VixDiskLib_Open() reported the error: You do not have access rights to this file

when I go back to LSI Logic SAS SCSI Controller, backups run fine again.

Is this configuration not supported?

  • I suspect VDDK 6.5 is still needed agains the fact that NVMe adapators are a new ESXi option and probably is not supported by VDDK 6.0

    • PXCSW's avatar
      PXCSW
      Level 3

      It IS BE 16, the server is WINDOWS 2012 R2

  • Backup Exec 16 uses VDDK 6.0 and not VDDK 6.5 - we have been testing with VDDK 6.5 and have found an issue which means we cannot include it in Backup Exec at this current time.

    Unfortunately VMFS 6 (which is the new VMFS version available in ESXi 6.5)  requires VDDK 6.5 to use SAN Transport - as per http://pubs.vmware.com/Release_Notes/en/developer/vddk/65/vsphere-vddk-65-release-notes.html#knownissues

    So at this current time BE 16 does support ESXi 6.5 but only if you do not intend to use SAN Transport against VMFS 6.0 datastores.  http://www.veritas.com/docs/000125164

    Which means you will either have to use NBD (to use VMFS 6) or implement VMFS 5 datastores.

     

     

     

    • PXCSW's avatar
      PXCSW
      Level 3

      I'm not sure you understand what I'm asking about.

      The transport type doesn't change. It has always been NBD for us.

      I'm asking about official support for VMware ESXi machines with a virtual NVMe Disk Controller

      • Colin_Weaver's avatar
        Colin_Weaver
        Moderator

        Are you saying you have added storage into a specific VM using a different type of virtual SCSI card?

        and if yes Is the resulting storage still inside a VMDK in a VMFS datastore or somewhere slse?