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TimPoulter's avatar
TimPoulter
Level 4
8 years ago

Backup Exec 16 FP will not install

I am having an issue with installing BE 16 FP2 as it keeps hanging on the service account screen

I have tried to allow the install to add the account but it still hangs

I have tried to create the account and it still hangs

I have looked at event viewer but not seeing anything that would cause an issue.

Not sure where else to look

 

  • Hi,

    If you have an AV installed, then turn if off during the installation and try again.

    Thanks!

    • TimPoulter's avatar
      TimPoulter
      Level 4

      I had tried that too, but it did not work. In the end it used a differnt account and it seemed to work