suddenly backup exec 2010 is promppting for password to connect to media server and it wont start. i noticed that the backup exec server is stopped, I tried to start it but get error "the backup exec serveice on local computer started and then stopped, some services stop automatically if they are not in use by other services or programs "
Could let know what is the error you see in the event log ?
you may refer
https://support.symantec.com/en_US/article.TECH140394.html
https://support.symantec.com/en_US/article.TECH69603.html
Any particular reason for using the "Local System Account" as the logon account for the BE services ?
Ideally, only the SQL instance (BKUPEXEC) and the Backup Exec Remote Agent Service (amongst the core BE services) use the Local System Account, whereas the other services use a domain administrator account in the format domain/admin
Have a look @ these KB articles -
https://support.symantec.com/en_US/article.TECH67215.html
https://support.symantec.com/en_US/article.TECH23689.html
Event viewer symantec enterprise vault:
The Admin Service preliminary checks have failed. Please correct any problems and start the service again.
The Vault service Enterprise Vault Admin Service is configured to run under the Local System account. It should be configured to run under the Vault Service Account.
yes the sql service is started before the BE services
...you need to use an account with Domain Admin rights at a minimum which is the preferred use of an account. Check the TN below:
https://support.symantec.com/en_US/article.TECH23689.html
That said, did you make sure the original account wasn't perhaps locked out?
Thanks!
so i need to change all backup exec services to use domain name account with full priviliges
see the error below
I changed all logon from backup exec services to use local account to a d m i n i s t rator
when imopen the symantec appliation i get the prompt to connect to media server and when i type the password i get this screen
Processing services
Start services on server: BUFFALO
Starting Enterprise Vault Admin Service on BUFFALO.
Error starting the service Enterprise Vault Admin Service on BUFFALO. Error code returned:
Starting Enterprise Vault Directory Service on BUFFALO.
Error starting the service Enterprise Vault Directory Service on BUFFALO.
The dependency service or group failed to start.
Starting Enterprise Vault Indexing Service on BUFFALO.
Error starting the service Enterprise Vault Indexing Service on BUFFALO.
The dependency service or group failed to start.
Starting Enterprise Vault Storage Service on BUFFALO.
Error starting the service Enterprise Vault Storage Service on BUFFALO.
The dependency service or group failed to start.
Starting Enterprise Vault Task Controller Service on BUFFALO.
Error starting the service Enterprise Vault Task Controller Service on BUFFALO.
The dependency service or group failed to start.
Starting Backup Exec Remote Agent for Windows Systems on BUFFALO.
The service Backup Exec Remote Agent for Windows Systems is already running on BUFFALO.
Starting Backup Exec Device & Media Service on BUFFALO.
The service Backup Exec Device & Media Service is already running on BUFFALO.
Starting Backup Exec Server on BUFFALO.
Error starting the service Backup Exec Server on BUFFALO. Error code returned:
Starting Backup Exec Job Engine on BUFFALO.
Error starting the service Backup Exec Job Engine on BUFFALO.
The dependency service or group failed to start.
Starting Backup Exec Agent Browser on BUFFALO.
Error starting the service Backup Exec Agent Browser on BUFFALO.
The dependency service or group failed to start.
Starting Backup Exec DLO Administration Service on BUFFALO.
The service Backup Exec DLO Administration Service is already running on BUFFALO.
Starting Backup Exec DLO Maintenance Service on BUFFALO.
The service Backup Exec DLO Maintenance Service is already running on BUFFALO.
Starting Backup Exec Web Service on BUFFALO.
The service Backup Exec Web Service is already running on BUFFALO.
Start services on server BUFFALO completed.
