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morfzzz's avatar
morfzzz
Level 2
4 years ago
Solved

Backup Exec 2010 R3

Hi. Is it possible to connect the LTO8 drive to the program Backup Exec 2010 R3?

2010 all revisions
Windows Server 2008 R2
  • PJ_Backup's avatar
    PJ_Backup
    4 years ago

    Hard to say categorically, but very very unlikely. The newest LTO drive mentioned in the BE 2010 R3 Hardware Compatibility List (HCL) is LTO6:
    https://sort.veritas.com/DocPortal/pdf/BE_2010_HCL

    LTO8 is first mentioned in the Backup Exec 16 HCL : https://www.veritas.com/content/support/en_US/article.100040087
    but even here every LTO8 device has a footnote indicating:
    " Required support can be found in "FP2 Hotfix 128051" "

    Further on it mentions:
    "...LTO8 and LTO7 support is very new. Please verify the LTO drives supported..."

    So would recommend upgrading (or realistically doing a fresh install) of the latest version of BE - currently 21.3.

    On reflection I would change 'very very unlikely' to No.

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  • PJ_Backup's avatar
    PJ_Backup
    Moderator
    4 years ago

    Hard to say categorically, but very very unlikely. The newest LTO drive mentioned in the BE 2010 R3 Hardware Compatibility List (HCL) is LTO6:
    https://sort.veritas.com/DocPortal/pdf/BE_2010_HCL

    LTO8 is first mentioned in the Backup Exec 16 HCL : https://www.veritas.com/content/support/en_US/article.100040087
    but even here every LTO8 device has a footnote indicating:
    " Required support can be found in "FP2 Hotfix 128051" "

    Further on it mentions:
    "...LTO8 and LTO7 support is very new. Please verify the LTO drives supported..."

    So would recommend upgrading (or realistically doing a fresh install) of the latest version of BE - currently 21.3.

    On reflection I would change 'very very unlikely' to No.

  • morfzzz's avatar
    morfzzz
    Level 2
    4 years ago

    Hello. I'm trying to do the Steps to download Backup Exec licenses, setup files, updates, feature pack, service pack, hotfix, and hotfixes in VEMS. Click the ‘Licensing’ icon to enter VEMS. I get a message: Server is not able to handle your request, response code is 500. What am I doing wrong?

    • PJ_Backup's avatar
      PJ_Backup
      Moderator
      4 years ago

      As this is a different problem please start it in a new thread. I believe in your case you will need to raise a ticket with Customer Care who may need to review your profile to see if there are for instance characters in your profile the system doesn't like (that was the issue in other similar cases).

      Details here: https://www.veritas.com/support/en_US/contact-us
      Select your region / country and go from there.