Forum Discussion

Affinity_eSolut's avatar
Affinity_eSolut
Level 3
11 years ago
Solved

Backup Exec 2012 keeps getting unresponsive

From time to time. It seems to be random. Could be in a months time. or a week or a couple days. It hasn't been unresponsive for a month now, but this past week it has done it 3 times.

 

What happens is the Backup server will be unresponsive, and I can moved the mouse or ping it or remote into it. Only way I can get into it is shut down and restart.

When it comes back up it shows no error in windows event viewer logs. related to the crash. Anything where else i can look?

its on server 2008r2, Backup Exec 2012 versiion 14 1798.1364

2012
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • Affinity_eSolut's avatar
    Affinity_eSolut
    11 years ago

    Hey. I ended up just reformating and upgrading it to server 2012r2 since we were going to backup exec 2014. So far so good. Actually it did freeze once since the 2 months using it, but beside that been good.

  • lmosla's avatar
    lmosla
    Level 6
    11 years ago

    Hi,

    Do you usually have jobs running when this happens?

    Are you backing up to tape or disk?

    If antivirus is running make sure all the BE processes are excluded from the scan.  Verify that there are no third party applications running during the backups or utilities. 

    Run a Repair of Backup Exec through Add and Remove Programs 

    Make sure your nics and firmware are uptodate

     

  • Affinity_eSolut's avatar
    Affinity_eSolut
    Level 3
    11 years ago

    So far i know it freezes sometime after 5pm... From reading the event logs, it seems to be come unresponisive either before my jobs start, or during some of my jobs... a few times it looks to have to be unresponsive after most of the jobs were done.

    It backups to Raid 6 disk with about 24tb thats attached to it physically. C: drive is a SSD.

    No Antivirus on it. I will see if there is any new driver updates.

  • Affinity_eSolut's avatar
    Affinity_eSolut
    Level 3
    11 years ago

    So far i know it freezes sometime after 5pm... From reading the event logs, it seems to be come unresponisive either before my jobs start, or during some of my jobs... a few times it looks to have to be unresponsive after most of the jobs were done.

    It backups to Raid 6 disk with about 24tb thats attached to it physically. C: drive is a SSD.

    No Antivirus on it. I will see if there is any new driver updates.

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Is Backup Exec fully updated with SP4 and HF 216746 ?

    Do you notice any CPU/memory spikes when BE becomes unresponsive ? Any error/warnings in the event viewer regarding .NET, asp etc ?

  • mcushman's avatar
    mcushman
    Level 2
    11 years ago

    Did you ever figure out the issue?

     

    We are having the same exact issue with BUExec 2014 SP1

  • Affinity_eSolut's avatar
    Affinity_eSolut
    Level 3
    11 years ago

    Hey. I ended up just reformating and upgrading it to server 2012r2 since we were going to backup exec 2014. So far so good. Actually it did freeze once since the 2 months using it, but beside that been good.