Hi, I'm trying to restore a folder from a users archive mailbox. The source is a Exchange GTR backup and the folder should be restored in the original location (the users archive mailbox). The restore job is running for a few minutes and fails with the following error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again. The exchange server is available and all databases are mounted. Backup server: Windows 2008 R2 / Backup Exec 2012 R2 Exchange server: Windows 2008 R2 / Exchange 2010 with SP2 Any help will be appreciated JaapB

I hope you have the remote agent on the exchange server upgraded, you need to push install the remote agent again on the exchange server so it is at the same service pack level. Are you performing a redirect restore ?

Also, have you already updated BE media server and the remote agents with SP2

You can verify that the remote agent on the exchange server/s "all agents on all servers in the DAG if your using a DAG must be upgraded to the current version" by browsing the the following location C:\Program Files\Symantec\Backup Exec view the properties of beremote under the general tab verify that the versioning is the same on all machines 14.0.1798.1244. if it is not please update and attempt the restore again. if your still seeing failure you can attempt to perform a redirected restore to the origional mailbox location.

I'm not performing a reditect restore. I'm restoring to the original location. The version of the beremote is 14.0.1798.1244 I will give the redirect a try.

Are you running a DAG... and if so did you verify the version of Beremote is the same for all boxes

Backup Exec 2012 SP2: Restore folder from archive mailbox fails

RahulG
Level 6
12 years ago
I hope you have the remote agent on the exchange server upgraded, you need to push install the remote agent again on the exchange server so it is at the same service pack level.

Are you performing a redirect restore ?
Jaydeep_S
Level 6
12 years ago
Also, have you already updated BE media server and the remote agents with SP2
Donald_Eady
Level 6
12 years ago
You can verify that the remote agent on the exchange server/s "all agents on all servers in the DAG if your using a DAG must be upgraded to the current version" by browsing the the following location C:\Program Files\Symantec\Backup Exec view the properties of beremote under the general tab verify that the versioning is the same on all machines 14.0.1798.1244. if it is not please update and attempt the restore again. if your still seeing failure you can attempt to perform a redirected restore to the origional mailbox location.
JaapB
Level 4
12 years ago
I'm not performing a reditect restore. I'm restoring to the original location.

The version of the beremote is 14.0.1798.1244

I will give the redirect a try.
Donald_Eady
Level 6
12 years ago
Are you running a DAG... and if so did you verify the version of Beremote is the same for all boxes
Rahul_Kumar1
Level 6
12 years ago
Is the account you are using to run a restore have a mailbox not hidden from GAL. Also make sure if the account is configured as a System Logon Account.

Thanks
JaapB
Level 4
12 years ago
Both the BE 21012 media server and the remote agent on the Exchange server have been upgraded to SP2.
JaapB
Level 4
12 years ago
We are not running a DAG.
JaapB
Level 4
12 years ago
The mailbox of the restore account is not hidden. This account is the system logon account.
JaapB
Level 4
12 years ago
How do i specify the archive mailbox to redirect to in Backup Exec 2012?