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tmelv79's avatar
tmelv79
Level 4
10 years ago

Backup Exec 2012 upgrade to SP4 failing

Hi,

I am attempting to upgrade our Backup Exec installation from Backup Exec 2012 SP2 to SP4 (installed on a Windows Server 2003 Enterprise R2 32bit Server)

The install fails with the following error each time - "02-26-2015,14:30:01 : V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here "

I have disabled AV and tried installing as various different local and domain users all with local admin rights and rebooted server.

Any help greatly appreciated ...

 

  • Try running the SP4 installer as an administrator
  • When logged in as a domain user with local admin rights I right clicked on the installer and selected "Run as" and used the local admin credentials - same error.

    The process is as follows: the install goes from "Validating install" to "Copying new files", to "Patching files", to "Writing system registry values" to "Rolling back action"

    C: drive has approx 6GB free and Backup Exec is installed on the D: drive with approx 50GB free space ...

  • No joy with running installer as administrator. The install goes from "Validating install" to "Copying new files" to "Patching files" to "Writing system registry values" then goes to "Rolling back action".
  • ...have you stopped all the BE services manually and then tried the installation?

    Thanks!

  • This is the error:

    + 02-26-2015,17:15:18 : V-225-205: ERROR -1: The OLE DB provider "SQLNCLI" for linked server "BESERVER_DB" does not contain the table ""BEDB"."dbo"."vwGetJobHistoryResourceContainerMapping"". The table either does not exist or the current user does not have permissions on that table. ***To search for information about this error, click here
    02-26-2015,17:15:18 : CREATE PROCEDURE [dbo].[ReportFailedJobs] ( @protected_srv_names nvarchar(4000) = '', @numdays_befor
    + 02-26-2015,17:15:18 : ERROR: -1 - Failed to execute dbupgradebuildtobuild.sql.
    + 02-26-2015,17:15:18 : dbupgradebuildtobuild.sql changes did not complete successfully. Database schema may have been modified by this patch.
    + 02-26-2015,17:15:18 : V-225-1000: Patch has failed to fix BEDB data(schema). Rolling back patch process. ***To search for information about this error, click here

    This usually occurs if the media server as renamed and not updated in BE. Follow the workaround as per this KB - http://www.symantec.com/business/support/index?page=content&id=TECH212637