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vaultlearner's avatar
vaultlearner
Level 4
10 years ago
Solved

Backup Exec 2014 couldn't discover scsi attached disk on VM

Hello;

 

One of our customer has Domino 9.0 on ESX and it has 3 drives C D and H. H drive Scsi attached to This VM machine. Also databases are on this drive. When we try to backup as a VM we can see C and D drive on the selection list. It should be on the datastores for discover or not? 

Also I check for compability they all fine.

 

Thanks All.

 

2014
Backing Up
Backup and Recovery
Backup Exec
Troubleshooting
Virtualization
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    10 years ago

    There isn't any way to back up such a configuration using the VMware agent and the only way is using the Remote Agent as you have found out.

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    Is this an RDM disk? Do you have the agent for Domino installed on the media server?

  • vaultlearner's avatar
    vaultlearner
    Level 4
    10 years ago

    CraigV thank you for quick reply. I don't know it is RDM or VMFS.Yes we have agent. Also installed on Domino server. By the way we can see 3 drives when we try to backup on Domino server itself.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Would you pls confirm the version of ESX and whether a RDM disk is being used or not. Thanks.

     

  • vaultlearner's avatar
    vaultlearner
    Level 4
    10 years ago

    Hello

    ESX versiyon: 5.5

    Disk is not RDM. You can see 2 drives at the attachment 1 is not here so we can't see it(Pls Check the attachment). They have virtual scsi and attached to this VM. I am wondering about is there a solution to show this drive to backup exec over VM backup.

     Thanks.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...this isn't a Backup Exec issue. If you can't see the 3rd HDD within VMware you need to check with your admin (assuming it isn't you) where this HDD comes from.

  • vaultlearner's avatar
    vaultlearner
    Level 4
    10 years ago

    CraigV thank you but I know it isn't BE issue. Because I can see 3 HDD's when I backing up with agent for windows(Not VM Backup). This missing HDD not in datastores think like mapped from another storage. So my question is, Is there any trick or solution to show this attached HDD to BE when taking VM backup 's.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    You need to find out where this 3rd HDD comes from. Is it part of the 2 VMFS HDDs presented to the VM? Backup Exec generally sees what the OS sees, but in this case there seems to be an issue with that. resolve that and BE should see the HDD.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    BE queries the vCenter / ESX host for details about the VMs. If the virtual host sees the VM with 2 disks, then it returns the same information to BE.

    How exactly is the 3rd drive configured and presented ?

  • vaultlearner's avatar
    vaultlearner
    Level 4
    10 years ago

    Thanks VJware, Storage  A   has  all  Datastore and  keeps  all VMDK  files , C,D  drives  comes  from that  Datastore  but  H drive  has attached  from  Storage B  its  not  part of  VMware  structure , some  partition has been attached  to  Windows  as  ISCSI. Thats   why  when  we  check the  data store ,  we can just  see partitions from  Storage  A.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    Backup Exec would still see what Windows sees. Check your iSCSI connection, and have you tried to reboot the VM?