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IanCaro's avatar
IanCaro
Level 3
7 years ago

Backup Exec 3600 Could not connect

Hello,

I need assistance our BEAPP is working perfectly fine until we re-started the server last 21-Mar-18.  Since then the BEAPP is not running anymore.

When connecting we are being prompt for this error.

We checked the services and it could not start, we are getting error for the following services:
Server:BEAPP, Service:BackupExecAgentAccelator failed to start.
Error: (1068) - The dependency service or group failed to start.

Server:BEAPP, Service:BackupExecDeviceMediaService failed to start.
Error: (1068) - The dependency service or group failed to start.

Server:BEAPP, Service:BackupExecAgentBrowser failed to start.
Error: (1068) - The dependency service or group failed to start.

Server:BEAPP, Service:BackupExecManagementService failed to start.
Error: (1068) - The dependency service or group failed to start.

We have checked this one by one by changing the logon account eitherway to Domain Admin Account with Rights and System Logon - both failed.

We also update the credential on BackUpExec Utility and also to the credential manager BEAPP software (connection manager) and we got the same error. Error: (1068) - The dependency service or group failed to start.

  • As the Device and Media service has a dependency on the BKUPEXEC SQL instance - has the SQL service for that instance started?

     

     

     

     

    • IanCaro's avatar
      IanCaro
      Level 3

      Hi Colin,

      Yes the SQL Server (BKUPEXEC) is set to automatic and it is Started, its running

      • Colin_Weaver's avatar
        Colin_Weaver
        Moderator

        Hmm OK so then you probably need to be looking at the Dependency list for the Device and Media Service (which is available in the properties of the service) to see what else has not started