Forum Discussion

MaximusK's avatar
MaximusK
Level 4
6 years ago

Backup Exec cannot create a recovery checkpoint for the virtual machine

I ask for help from the community. run into a problem when backing up a virtual machine, a search (on vox/ google) did not yield results. 

Backup Exec Server: BE version=20.0.1188, OS  Windows  2016 ver 1607 (14393.3204)

Hyper-V host: OS Windows  2016 ver 1607 (14393.3204) with role Hyper-V, Agent VBE 20.0.11.2496

VM: OS Windows  2008R2 + MSQL 2012 SP2

GRT - OFF/ Instant Recovery - OFF

I get the following error:

V-79-40960-38691 - Backup Exec cannot create a recovery checkpoint for the 'SQL' virtual machine. Refer to the Windows Event Log on the Hyper-V host for more details or retry the backup job.

Job Completion Status
Job ended: 17/11/2019 . at 13:01:30
Completed status: Failed
Final error: 0xa0009723 - Backup Exec cannot create a recovery checkpoint for the virtual machine. Refer to the Windows Event Log on the Hyper-V host for more details or retry the backup job.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-40960-38691

Errors
Click an error below to locate it in the job log
Backup- hvc-cluster V-79-40960-38691 - Backup Exec cannot create a recovery checkpoint for the 'SQL' virtual machine. Refer to the Windows Event Log on the Hyper-V host for more details or retry the backup job.

0xa0009723
0xa0009723 V-79-40960-38691
20
V-79-40960-38691
Windows Server 2016
  • sjchucky1's avatar
    sjchucky1
    5 years ago

    Manoj,

    Thank you for the suggestion.  I attempted to manually checkpoint the VMs from the Hyper-V manager and was unable to do so.  After some investigation, it was discovered that the host server's optical drive had been mapped to both VMs.  After disconnecting the drive from each and rebooting the host I was able to checkpoint my VMs and successfully run virtual-based backups on them.

    If it weren't for you pointing me in a different direction, I would likely still be trying to figure this one out.  Your help is much appreciated.

     

    Thanks,

    Chuck

  • kf2013's avatar
    kf2013
    Moderator
    5 years ago

    Can you manually create the checkpoint on Hyper-V Manager?

    In the VM settings,"Integration Services" , do "Backup (volume shadow copy) enable?

  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    "  Refer to the Windows Event Log on the Hyper-V host for more details or retry the backup job." 

    Have you done that?

    Check Event Viewer logs on the Hyper-V hosts as well as the VM. 

    • MaximusK's avatar
      MaximusK
      Level 4
      6 years ago

      good afternoon, of course I first checked all the logs on the server. there are no errors or warnings that could show the reason why the backup is not created.

      • MaximusK's avatar
        MaximusK
        Level 4
        6 years ago

        I checked everything I could. searched here on a forum similar, searched in google but there are no solutions. in doing so, I recreated the new job and got a new error: ( .

        Final error: 0xe000942f - Cannot capture a snapshot of the virtual machine volumes. Ensure that the Hyper-V Virtual Machine Management Service is running, the status of the Microsoft Hyper-V VSS writer is Stable and the virtual machine is present on the Hyper-V server.
        Final error category: System Errors

        For additional information regarding this error refer to link V-79-57344-37935

        I also checked the status: vssadmin list writers, vssadmin list providers

        and I already created a backup copy of this virtual machine on this host (10 days ago) .

        the only change was to add a hard disk to the virtual machine.

        at the moment, I make a backup through the agent ( I need MSSQL backups) and everything goes without errors. but there is a task to receive copies of Hyper-V