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r_justin's avatar
r_justin
Level 2
15 years ago
Solved

Backup Exec error

 For the last 4 nights my backup exec has failed with the following error in the job log:

Backup- System?State System?
StateMedia mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

The job history only shows the backup information and not the verify which it should. Ordinarily the job should backup and verify in approx 8 hours but is now running on till it automatically cancels at 10 hours.
The amount of data is  also approx the same as is the job rate. I have restarted the server and done a live update, but the backup is still not verifying/ejecting tape.

OS: Windows 2003 standard sp2
Server: Poweredge 1800
TapeDevice: DAT160
BE ver: 11d rev.6235

please help
  •  Hi Justin,
    The system state and the services state are two different things.  In the backup job if you expand the "Shadow Copy Components" object, it will show both system state and service state.  You can deselect only service state - that's what I was suggesting.

    However, it does sound like you have perhaps run out of room.  Depending on what you are backing up, the compression ratio is going to be different.  If most of what is on that drive are program files, for example, you won't get very good compression.  If you think the compression ratio has changed, you could try testing that.  Depending on what model of tape drive you have, the mfr. might have a testing application that you can use to see if the drive is operating properly.

    Hope this helps
  • Hello,

    http://seer.entsupport.symantec.com/docs/274516.htm

    Hope this helps...
  • Hi,
    I'm going to assume that you've already confirmed that your backup is not running out of room on the tape. I've often experienced similar problems when the system state backup is backing up both the system state and the services state.  For some reason, that services backup can cause the job to crash.  I have not done extensive research on why this happens, because I never felt it was essential to have a services state backup.  I just unselect it from the job.  If you're not averse to trying this, I would edit your job and unselect the services state from the backup, and see if that resolves your issue.

    Ivan
  •  Hi,
    The media tab shows i am using 80.1Gb out of 80.1Gb but only a compression ratio of 1.16:1. I am backing up 92.8Gb of data. The reason i include the system state is for the disaster recovery to work. I am aware that getting 160Gb from a DAT160 requires 2:1 compression, but the backup was working previously with that amount of data.

    Justin
  •  Hi Justin,
    The system state and the services state are two different things.  In the backup job if you expand the "Shadow Copy Components" object, it will show both system state and service state.  You can deselect only service state - that's what I was suggesting.

    However, it does sound like you have perhaps run out of room.  Depending on what you are backing up, the compression ratio is going to be different.  If most of what is on that drive are program files, for example, you won't get very good compression.  If you think the compression ratio has changed, you could try testing that.  Depending on what model of tape drive you have, the mfr. might have a testing application that you can use to see if the drive is operating properly.

    Hope this helps