Forum Discussion

ajcc22's avatar
ajcc22
Level 4
13 years ago

Backup exec losing details on servers agents

Hi

I’m slowly going off this product.

We have had this system ( backup exec 2010 –R3) running since the beginning of this year (had another version previously) and yesterday it decides to not backup 2 servers and do weird things in the selection area of a job.

If I open a selection list and look at the view by resource, where I normally would get a tick or slash in a server selection box. I get nothing. However the selection details list has all the includes and excludes.

If I select a server is automatically fill’s in the correct selection of data I want to backup, but does not save this if I leave the page?

The other jobs I have all look ok.

The two servers that backed up ok last week are both in the selection detail list and if I look at resource credentials they are there also but if I test a connection I get an error saying it cannot communicate with the agent.

Alan.

Agents
Backup and Recovery
Backup Exec
Troubleshooting
  • ajcc22's avatar
    ajcc22
    13 years ago

    OK managed to find where the time out is located

    c:\programdata\symantec\liveupdate\settings.liveupdate

    Raised the value from 45 to 600 and i started to get the updates down correctly.

    Once down i pushed them out to all the clients and.......I can now see all the servers correctly and it now backs up the TMG correctly which is on another port not the default one.

    Many thanks for all the help.

     

    Alan.

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi Alan,

     

    Have you loaded BE 2010 R3 SP2 and any available patches? If not, do so, and you then need to push-install these to any remote servers you might have.

    Then check again. You should also ensure that the BE services are not being actively scanned by any AV running on that media server.

    Thanks!

  • ajcc22's avatar
    ajcc22
    Level 4
    13 years ago

    Hi, i will do what you have said, but why all of a sudden has this happened.

    Its stopped my mission critical backups from working.

    The live update does not work, im now in the process of fire fighting this.......

    Alan.

     

     

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    LU doesn't work? What error are you getting?

    Anything in the Alerts section of BE, or in the Event Viewer that you can post here?

  • ajcc22's avatar
    ajcc22
    Level 4
    13 years ago

    HI i downloaded the SP2 (not from the link above as i did not see the post), the installed updates show that i have SP2, but still the update utility gives me errors.

    It seems to connect and finds 4 extra updates but then waits at 0% complete.

    It eventualy failes with LU1835 failed to respond in a reasonable amout of time.

    I decided to forget this and push out SP2 to the agents, which went well but needs a reboot to finish the install.

    So ill remote in tonight and reboot the servers in question.

    Ill let you know the results tomorrow.

    Alan.

  • ajcc22's avatar
    ajcc22
    Level 4
    13 years ago

    Ok have gone throught that, the only one that i cannot find is the:

    How to configure the time-out value for HTTP downloads in LiveUpdate version 2.5 and later 

    The link is dead and if i google it i get the same link?

    The other have all come up clear and im still having the problem. see below:

    The following Symantec products and components are installed on your computer.
    > Symantec Backup Exec (TM) 2010 R3

    Initializing...
    Connecting to liveupdate.symantecliveupdate.com...

    Downloading catalog file (1 of 1), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
    Processing update list
    Opening update list
    Processing update list

    The following updates have been found:
    > Symantec Backup Exec (TM) 2010 R3,  258249.4 KB
    Total Download 258249.4 KB

    Downloading Symantec Backup Exec (TM) 2010 R3 (1 of 4), failed.
    LU1835: The LiveUpdate server failed to respond in a reasonable amount of time.  This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server.  Try running LiveUpdate again.

    Downloading failed, error summary...
    LU1835: The LiveUpdate server failed to respond in a reasonable amount of time.  This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server.  Try running LiveUpdate again.

    LiveUpdate session is complete.
     

    Alan.

  • AshutoshTamhank's avatar
    AshutoshTamhank
    Level 4
    13 years ago

    Did you consider checking if the remote agent is running on the affected machines, if the logon account you are using in BE can access these servers. Can you map a drive from these machines to the backup server? Could you please post a screenshot of the selection list, when attempt creating a new job for these servers? The remote agents have been updated after any updates were installed on the backup server, I presume.

  • ajcc22's avatar
    ajcc22
    Level 4
    13 years ago

    Still trying to get the full set of updates down from live update, I have manually update the BE server to sp2.

    What i dont understand is why when everything has worked fine and no changes have took place, this happens.

    The BE server can see\ping\browse the servers in question and the "push" tool to install agents on the servers says that everything is ok.
     

    Doing a full reboot of all servers tonight, so will post tomorrow.

    Alan.

  • AshutoshTamhank's avatar
    AshutoshTamhank
    Level 4
    13 years ago

    A screenshot of the backup selections and an excerpt from the debug monitor, while browsing the affected servers would help.

    http://www.symantec.com/business/support/index?page=content&id=HOWTO23073 Make sure you invoke this utility and select all the checkboxes and then attempt to browse the selction list.