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ajcc22's avatar
ajcc22
Level 4
13 years ago
Solved

Backup exec losing details on servers agents

Hi

I’m slowly going off this product.

We have had this system ( backup exec 2010 –R3) running since the beginning of this year (had another version previously) and yesterday it decides to not backup 2 servers and do weird things in the selection area of a job.

If I open a selection list and look at the view by resource, where I normally would get a tick or slash in a server selection box. I get nothing. However the selection details list has all the includes and excludes.

If I select a server is automatically fill’s in the correct selection of data I want to backup, but does not save this if I leave the page?

The other jobs I have all look ok.

The two servers that backed up ok last week are both in the selection detail list and if I look at resource credentials they are there also but if I test a connection I get an error saying it cannot communicate with the agent.

Alan.

  • OK managed to find where the time out is located

    c:\programdata\symantec\liveupdate\settings.liveupdate

    Raised the value from 45 to 600 and i started to get the updates down correctly.

    Once down i pushed them out to all the clients and.......I can now see all the servers correctly and it now backs up the TMG correctly which is on another port not the default one.

    Many thanks for all the help.

     

    Alan.

  • Hi,

     

    Have you tried to repair LU through Add/Remove Programs?

    Thanks!

  • HI, the backup failed on the two servers again.

    The system backup the other 5 ok even thought they dont show in the selection box only TXT version in the details panel.

    I ran the debug monitor on one of the servers we are having problems with and one line got my attention.

    On the server in question we are using ndmp port 11000 and have done so for the last few months, this is what i see when i try to browse to that server.

     

    It is looking for port 10000 not 11000 which it used previously?

    rds]               - Accepted new connection.
    BENETNS:  [04/07/12 09:17:56] [6448]     [nrds]               - AcceptConnection: SSL was requested
    BENETNS:  [04/07/12 09:17:56] [6448]     [nrds]               - AcceptConnection: Failed Server Side SSL handshake.
    BENETNS:  [04/07/12 09:17:56] [6448]     [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 616(0x268)    retval = 0
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\shared]        - FS_ResolveDevName: [\\W8S-TMG01.MSMCOLLEGE.local]
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\mb2]           - MB2-Resolve returned 1
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\notes2]        - Notes Agent:CLNFileSystem::ResolveDeviceName
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\adc]           - ADC_ResolveDeviceName: pid = 6312, checking \\W8S-TMG01.MSMCOLLEGE.local
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - ApplyRegExp(): Invalid input (\\W8S-TMG01.MSMCOLLEGE.local). Parsing Failed.
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - GoodEvName(): Invalid EV device (\\W8S-TMG01.MSMCOLLEGE.local).
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - ApplyRegExp(): Invalid input (\\W8S-TMG01.MSMCOLLEGE.local). Parsing Failed.
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - GoodEvName(): Invalid EV device (\\W8S-TMG01.MSMCOLLEGE.local).
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - Input Error (e000fe23) for Type: (43)
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\ev]            - EVM_ResolveDeviceName: Function Enter
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [beutil]             - ApplyRegExp(): Invalid input (\\W8S-TMG01.MSMCOLLEGE.local). Parsing Failed.
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\ev]            - EVM_ResolveDeviceName: Invalid device name (\\W8S-TMG01.MSMCOLLEGE.local). Parsing Failed.
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\ev]            - EVM_ResolveDeviceName: Function Exit
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [fsys\ntfs]          - Not valid device name : \\W8S-TMG01.MSMCOLLEGE.local
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [dsss\rpc]           - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: MSMCOLLEGE\administrator
    BESERVER: [04/07/12 09:17:56] [8152]     -1 Client requested key (1341390028).
    BESERVER: [04/07/12 09:17:56] [8152]     01 Server Configuration: Client added: 9
    BESERVER: [04/07/12 09:17:56] [8152]     -1 Client 'W8S-APP01' connected('','MSMCOLLEGE\administrator'): 0xa8e86d0
    BESERVER: [04/07/12 09:17:56] [8152]     01 Server Configuration: Client removed: 8
    BESERVER: [04/07/12 09:17:56] [8152]     -1 Client 'W8S-APP01' Disconnected:0xa8e86d0
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [ndmp\ndmpcomm]      - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [ndmp\ndmpcomm]      - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'W8S-TMG01.MSMCOLLEGE.local' ...
    BENETNS:  [04/07/12 09:17:56] [8592]     NRDS API - client connected.
    BENETNS:  [04/07/12 09:17:56] [8592]     NRDS API - client disconnected.
    BEREMOTE: [07/04/12 09:17:57] [0000]     [14468] [ndmp\ndmpcomm]      - ndmpConnectEx : Control Connection information: A connection was established between end-points 172.16.1.6:52702 and 172.16.1.8:10000.
    BKUPEXEC: [04/07/12 09:17:57] [0025]     [Info] VSN received: type = ACTJOBEX_UPDATE
    BKUPEXEC: [04/07/12 09:17:57] [0025]     [Debug] VSN is a MODIFY

  • Yep, uninstalled, reinstalled.....promised the server i would take it on holiday with me......nothing.

  • How do i force the BE server to talk to the Agent on port 11000.

    I have removed the agent from the server and from the deploy wizard, I have added it back in but it still freezes the BE program if i browse to the server.

     

    alan.;

  • Ive already done most of that with the server having the problem, I have set the Port to 11000.

    I have tried several times to change the ports on the BE server but it always uses 10000.

    Alan.

  • Right, I have removed the two servers that are not talking to the BE server.

    I now get a good set of backups on the remaining servers, but they still dont show in the view by resource panel?

    Im going on holiday now for two weeks, and when i return ill attempt to get the two servers to connect....

     

    Speak to you all later.

    Alanlaugh

  • OK managed to find where the time out is located

    c:\programdata\symantec\liveupdate\settings.liveupdate

    Raised the value from 45 to 600 and i started to get the updates down correctly.

    Once down i pushed them out to all the clients and.......I can now see all the servers correctly and it now backs up the TMG correctly which is on another port not the default one.

    Many thanks for all the help.

     

    Alan.