Hello,
We encounter a problem with backup exec 2014 management interface which doesn't function any more!!
we can't access to the backup exec interface and can't logon as show in the attached file !!
any idea please how to recover for this case?
Your attached screenshot cannot be displayed.
Have you tried going to Add/Remove Programs and doing a repair of BE.
Your attached screenshot cannot be displayed.
Have you tried going to Add/Remove Programs and doing a repair of BE.
Open Internet Explorer and make it to your standard browser.
Close Internet Explorer and try to open Backup Exec.
Hello,
Here attached the screenshot.
Pkh,did you mean before this issue or after as a solution?
we didn't do any thing untill now.
Georg kabas,it is GUI interface and not a web interface as described in the attached file.
regards
Hi,
Message in screenshot says there is at least one backupexec service stopped; this is the reason why you cannot get to the GUI.
Fill in the credentials, go to 'gerer les services' and make sure all services are started and try again.
good luck
Ben
ok pkh, I will try BEDB repair.
There is only one BE service up,the other BE services doesn't succeed to be up!even after a system shutdown.
Can you find anything in the event logs (System and application) when you manually try to start the services in the Backup Exec Services panel and they fail
this should give you a clue of the cause.
So you need to debug the first service that can't start (and may need to log a formal supportcase for us to help you)
The service start order (based on BE Services Applet Applet restart ordering - which is more or less the depdendencies) is:
BKUPEXEC SQL Instance
Backup Exec Error Recording Service
Backup Exec Remote Agent for Windows
Backup Exec Device and Media Service
Backup Exec Server
Backup Exec Agent Browser
Backup Exec Management Service
Backup Exec Job Engine
Most of these can be debugged in SGMON.exe and in som case the .EXE files for the service can be started in a 'Run as Administrator' comand prompt with the -console switch added to debug the .EXE within the command prompt.
