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monkdan's avatar
monkdan
Level 2
5 years ago

Backup Exec Not Recognizing Tape Media

I'm new to Backup Exec and am having trouble getting our backups working. We use NDMP to backup NetApp to a robotic tape library. Under the Media Properties of the tape drive it states "There is no media in the drive." When I try to run a job it gets stuck on "Active: Queued - Backup Scan" This is on Backup Exec 20.5. 

I've tried restarting the tape library and server, manually loading tapes to the drive, adjusting the overwrite protection, and inventories are completed succussfully.

Any suggestions?

20
tape
Windows Server 2012 R2

7 Replies

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  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    5 years ago

    Do not manually load media into the tape drive.  That is the job of Backup Exec to move media as needed.  If the tape drive is idle, it should say "no media in drive".

    I would suggest turning off the backup scan.  Since you can run an inventory job successfully, it sounds like Backup Exec and the library are working OK.  So I would focus on the backup job that is stuck queued.  Is there more than one job that gets stuck in a queued state?

    • monkdan's avatar
      monkdan
      Level 2
      5 years ago

      I have turned off the backup scan and it still get stuck. There are multiple different backup jobs that all have the same problem

      • Larry_Fine's avatar
        Larry_Fine
        Level 6
        5 years ago

        Is this impacting ALL jobs from the NDMP server?

        Is this impacting ALL jobs using the tape library?

        Do you have any jobs that target anything other than the tape library?

        The goal is to determine if the issue is related to the NDMP system or the tape library system.  The best way to do that may be a test job that you can change source and target easily to see where the problem lies.