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Esteban_Xpears's avatar
12 years ago

Backup Exec Preinstall Environment Checker for 2012: ERROR: Installation failed with error 1. GetLastError = :5

Hello,

I need to perform an upgrade from BE 2010 R3 to BE 2012, sobe a Windows 2008 server. When you run the installer to BE, and follow the installation steps, we noticed that at the time of the analysis of the environment, the program stops at the time of "System Check" . For a great time are not shown or errors or changes.

To review the installation log (BKUPINST2012.HTM), is detected the following:

Symantec Backup Exec (TM) 2012 Installation Log

 

05-22-2013,15:30:38 : EnumProcesses Counts: 86
05-22-2013,15:30:38 : Windows Operating System Version: 6.1
05-22-2013,15:30:38 : GetProductInfo returned success. Checking for CORE OS values.
05-22-2013,15:30:40 : Executing managed _Setup:
05-22-2013,15:30:40 : C:\TempSymantec\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
05-22-2013,15:30:40 : Loading XML from:
05-22-2013,15:30:40 : C:\TempSymantec\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
05-22-2013,15:30:40 : RawsDlgSequence::CheckInstMode
05-22-2013,15:30:40 : BEOperations::BE_GetInstalledProdCodeVersion()
05-22-2013,15:30:40 : Found 13.0.2896 BEWS Product.
05-22-2013,15:30:40 : RawsDlgSequence::CheckUpgrade
05-22-2013,15:30:40 : Installing Version 14.0.1798; (Major=14, Minor=0, Build=1798) > Target Version 13.0.2896; (Major=13, Minor=0, Build=2896)
05-22-2013,15:30:40 : Using installation media verification file: C:\TempSymantec\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Install\Manifest.csm
05-22-2013,15:30:47 : Processed 718 files.
05-22-2013,15:30:47 : Install media verification completed successfully.
05-22-2013,15:30:47 : Processing completed in 0 hours 0 minutes 6 seconds
05-22-2013,15:30:47 : Could not load resdll
05-22-2013,15:30:47 : BEOperations::BE_GetInstalledProdCodeVersion()
05-22-2013,15:30:47 : DJM was not found to be enabled. Not a CASO-MMS.
05-22-2013,15:30:47 : SSO key found for upgrade, value: 0
05-22-2013,15:30:47 : Dell Storage Provisioning was not found to be enabled. 
05-22-2013,15:30:47 : DLO was not found to be enabled. 
05-22-2013,15:30:47 : Depulication option will be upgraded.
05-22-2013,15:30:47 : Backup Exec version 13.0.2896 is registered with the system.
05-22-2013,15:30:47 : Writing Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\14.0\Install\Upgrade Version: 13.0.2896.0)
05-22-2013,15:30:47 : Failed to Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\14.0\Install\Path: )
05-22-2013,15:30:48 : Extracting patch information from C:\TempSymantec\BE-DVD-1798.17a.HF1c.SP1a\BE\WINNT\INSTALL\BEx64\Updates\PatchInfo.ini
05-22-2013,15:30:48 : Set telemetry media value: 1a
05-22-2013,15:30:48 : Launching UI Install
05-22-2013,15:30:48 : BeSeqDlgs::DlgBERemoteConfig
05-22-2013,15:30:48 : CopySupportFiles
05-22-2013,15:30:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:30:48 : AgentSeqDlgs::Misc_BE_CommonOps
05-22-2013,15:30:48 : Initialize the telemetry items on the dialog
05-22-2013,15:30:48 : AgentSeqDlgs::Misc_BE_CommonOps
05-22-2013,15:30:48 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
05-22-2013,15:30:48 : English (1033) version of SQL BKUPEXEC instance found on this system. NLS upgrade not required.
05-22-2013,15:30:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:30:48 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : Telemetry Switch setting : True
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:03 : GetClusterUpgradeState returning 0
05-22-2013,15:31:05 : m_bUseNativeClient = 1
05-22-2013,15:31:05 : Executing SQL_GetServicePack.
05-22-2013,15:31:05 : SQL_GetServiceName. GetComputerName
05-22-2013,15:31:05 : APPLIC-AR-BA-1
05-22-2013,15:31:05 : DRIVER={SQL Native Client};SERVER=APPLIC-AR-BA-1\BKUPEXEC;Trusted_Connection=Yes
05-22-2013,15:31:05 : Connected to SQL Server.
05-22-2013,15:31:05 : APPLIC-AR-BA-1\BKUPEXEC is a SQL Server Product Level: 'SP4' 
05-22-2013,15:31:05 : Executing SQL_GetSQLServerEdition.
05-22-2013,15:31:05 : SQL_GetServiceName. GetComputerName
05-22-2013,15:31:05 : APPLIC-AR-BA-1
05-22-2013,15:31:05 : DRIVER={SQL Native Client};SERVER=APPLIC-AR-BA-1\BKUPEXEC;Trusted_Connection=Yes
05-22-2013,15:31:05 : Connected to SQL Server.
05-22-2013,15:31:05 : Executing SQL_GetServicePack.
05-22-2013,15:31:05 : SQL_GetServiceName. GetComputerName
05-22-2013,15:31:05 : APPLIC-AR-BA-1
05-22-2013,15:31:05 : DRIVER={SQL Native Client};SERVER=APPLIC-AR-BA-1\BKUPEXEC;Trusted_Connection=Yes
05-22-2013,15:31:05 : Connected to SQL Server.
05-22-2013,15:31:05 : APPLIC-AR-BA-1\BKUPEXEC is a SQL Server Product Level: 'SP4' 
05-22-2013,15:37:42 : The return code is: 1602
05-22-2013,15:38:01 : ERROR: Installation failed with error 1. GetLastError = :5

 

Run SymHelp them and attached the detail in this post. In the report shows that there is a pending restart Windows Update. Rebooted the server and the problem persists. Also applied the solution http://www.symantec.com/docs/TECH186084 , but the problem persists.

Any idea?

 

 

2 Replies

  • Try running the installation as an Admistrator and check that the id used to do the installation has full access to the registry.

  • Pkh,

    This installation is being performed with the services account that was installed a year ago the BE2010. It was verified that this account has full access to the registry and is local administrator.