Forum Discussion

usersky's avatar
usersky
Level 4
15 years ago
Solved

Backup exec server unable to link to remote agent for linux

I have installed symantenc back exec for window server on window server platform (A).

And install remote agent for linux on another linux server(B).

Installation goes smoothly, all the servers able under same domain and same gateway.

My main problem is that under the backup exec media server(A) on the unix icon I unable to link to server(B). No folder being seem.

Kindly enlighten me how to establish the link between agent and backup exec media server together.

Is it the license issue or need additional plug-in application?

This is my first time installing.

12.x and Earlier
Agents
Backing Up
Backup and Recovery
Backup Exec
Configuring
Deploying
Licensing
Linux
VMware
  • tech29's avatar
    tech29
    15 years ago
    Hi There,

    I will recommend to get the RALUS for 12.0 instead of upgrading your BE server to 12.5, because if you upgrade your BE from 12.0 to 12.5 then you will again need to get all the license keys for BE 12.5. The license keys which you currently have are for BE 12.0 and would not work with BE 12.5.

    So install RALUS 12.0 and let me know if that works.

    Regards,
    tech29



  • usersky's avatar
    usersky
    Level 4
    15 years ago
    Thank for your advice. Lucky I have not upgrade my BE server yet, if not i will face a lot of license issue.
  • tech29's avatar
    tech29
    Level 6
    15 years ago
    Hi There,

    I will recommend to get the RALUS for 12.0 instead of upgrading your BE server to 12.5, because if you upgrade your BE from 12.0 to 12.5 then you will again need to get all the license keys for BE 12.5. The license keys which you currently have are for BE 12.0 and would not work with BE 12.5.

    So install RALUS 12.0 and let me know if that works.

    Regards,
    tech29



  • usersky's avatar
    usersky
    Level 4
    15 years ago

    sorry i made an mistake. for the backup exec version is 12.0 sp1 and the remote agent is 12.5.

    Even i have key in the RALUS at the BE server, still unable to see. Does it mean that i need to update my BE server to 12.5 in order to match the remote agent version.

  • usersky's avatar
    usersky
    Level 4
    15 years ago

    Thank tech29 for your information.

    I have already purchase the license key for RALUS, as i know that latest version only give 60 trial day.

  • usersky's avatar
    usersky
    Level 4
    15 years ago

    Thanks SystemsAdminAS for your information.

    One more question how to activate the RALUS key on BE server?

  • tech29's avatar
    tech29
    Level 6
    15 years ago

    Yes, You need to enter the license key for RALUS on the media server.  in earlier versions of Symantec (10d and below), Symantec used to provide free support for UNIX but now you have to purchase RALUS agent in order to backup linux machine.

     

    Regards,

    tech29

  • usersky's avatar
    usersky
    Level 4
    15 years ago

    i using 12.5.

    Is it need to enter the key for RALUS onto the backup exec media server?