Forum Discussion

harnsu_goh's avatar
harnsu_goh
Level 4
13 years ago
Solved

Backup Exec Services cannot start

Dear all, 

 

following is my server setup 

 

Windows 2K8 64Bit 

SQL Server 2008 R2 64Bit 

Backup Exec 2012 64 Bit

 

the installation went on perfectly ... but when come attempt to access the console i got this error saying following  services cannot start 

BE Agent Browser

BE Device and Media Service 

BE Job Engine

BE Management Service 

BE Server 

However following service do run fine 

BE Remote Agent for Windows 

BE Error Recording Service .

when i did into event log i got this 

 

Adamm Database Event: Handle Failure!
Error = ERROR_INVALID_HANDLE
Server = "APP-SQL2"
Active Node = ""
Instance = ""
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=APP-SQL2;DATABASE=BEDB;App=BEWS PVL"
 
what went wrong actully ? 
2012
Backup and Recovery
Backup Exec
Error messages
  • pkh's avatar
    pkh
    13 years ago

    Try this solution

    https://www-secure.symantec.com/connect/forums/backup-exec-server-service-did-not-start-internal-error-1-occurred-object-51-0#comment-7209961

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    What is the status of SQL server BKUPEXEC service? 

    Try to start the above service if its not started followed by BE device and media server and than 

    BE server service. 

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    13 years ago

    Hi

    Please open services for windows and check which service is not starting. Also ensure Sql service for bkupexec is up and running and if not start the services and then try to start other services and check

     

    Thanks

  • harnsu_goh's avatar
    harnsu_goh
    Level 4
    13 years ago

    The SQL Server Service is Running Fine ... it is a standalone full version of SQL SErver,. I can connect to it using SQL's mgmt console and i am able to see the database (BEDB) created by BE 2012 

    and the user account that i used to run the all BE service is assigned with sysadmin role in my SQL 2k8 R2. 

    to double confirmed the access right I even manually create the user role mapping of DBO and data/reader/writer right to BEDB... 

     

    what am i missing here. 

  • harnsu_goh's avatar
    harnsu_goh
    Level 4
    13 years ago

    hmmm what do you mean by SQL Service for backupexec ? I can't find that service . 

     

    here is the extract of services in my win2K8 

     

    Name Status   Startup Type Log On As
    Backup Client Agent Service   Manual Local System
    Backup Exec Agent Browser   Automatic success\backupexec
    Backup Exec Deduplication Engine   Disabled Local System
    Backup Exec Deduplication Manager   Disabled Local System
    Backup Exec Device & Media Service   Automatic success\backupexec
    Backup Exec Error Recording Service Started Automatic Local System
    Backup Exec Job Engine   Automatic success\backupexec
    Backup Exec Management Service   Automatic success\backupexec
    Backup Exec PureDisk Filesystem Service   Manual Local System
    Backup Exec Remote Agent for Windows Started Automatic Local System
    Backup Exec Server   Automatic success\backupexec
    SQL Active Directory Helper Service   Disabled Network Service
    SQL Full-text Filter Daemon Launcher (MSSQLSERVER) Started Manual Local Service
    SQL Server (MSSQLSERVER) Started Automatic Local System
    SQL Server Agent (MSSQLSERVER) Started Manual Local System
    SQL Server Analysis Services (MSSQLSERVER) Started Automatic Local System
    SQL Server Browser   Disabled Local Service
    SQL Server Integration Services 10.0 Started Automatic Local System
    SQL Server Reporting Services (MSSQLSERVER) Started Automatic Local System
    SQL Server VSS Writer Started Automatic Local System

     

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    When you install BE with the default SQL express instance than BE creates BKUPEXEC

    instance to store BE database. Since you are using a full version of SQL the service is replace

    by MSSQLSERVER service.

  • harnsu_goh's avatar
    harnsu_goh
    Level 4
    13 years ago

    hmm i see .. but I am pretty sure my sql server is running ...

    i can even login to it and assign user login and create databases ... 

    i read some where that one way is to uninstall the BE and reinstall with the SQL server express instance. 

    I am doubtful of that solutions. 

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    What service pack are you using for your SQL Server 2008 R2?  If it is SP2, it is not currently supported.  See the SCL below

    BE 2012 SCL

  • harnsu_goh's avatar
    harnsu_goh
    Level 4
    13 years ago

    yes I am using win2k8 R2 with SP1 and SP2 applied... 

     

    so I haev to switch to sql express ? will that impact my full verison somehow ? 

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    Its better to you SQL express instead of a full version.There will be no impact on the full version if 

    you use SQL express instance.

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    Install your BE using the default SQL Express database.  There will be no impact on your BE functiionality.