Forum Discussion

nsagnel's avatar
nsagnel
Level 3
2 years ago

Backup Exec Tape drive LTO7

I am writing to seek your assistance as I am facing an issue with my LTO tape drive, which operates with Backup Exec 22.

During the production shutdown, I suspended the tape export operations. To do this, we put the drive on hold in Backup Exec (Storage tab, right-click, then "Suspend").

Now, I need to bring the drive back online, but it is no longer recognized.

I followed the instructions provided in the following link:

Troubleshooting hardware with Backup Exec for Windows Servers using the SCSI Trace Utility (tracer.exe). (veritas.com)

Meanwhile, the manufacturer came and replaced the hardware under warranty (drive + cable + SCSI card).

I ran the tracer.exe utility and received the error message "STATUS_BUFFER_OVERFLOW."

I have attached below the result of Tracer.exe. Would anyone be able to provide me with some guidance to resolve this issue?

Thank you in advance.

22
Windows Server 2019
  • pkh's avatar
    pkh
    Moderator
    2 years ago

    Make sure that the tape drive is recognised by Windows and is functioning correctly in the Device Manager, then run the manufacturer's diagnostic utility against it.

    • nsagnel's avatar
      nsagnel
      Level 3
      2 years ago

      Sorry, I didn't put all the information, but the hardware is correctly recognized in the device manager.
      If I post this message it is that everything seems correct on the Windows system, and I start to think that the problem seems on the application side. Thank you for your support.

      • pkh's avatar
        pkh
        Moderator
        2 years ago

        In the Device Manager, make sure that the tape drive is using the Microsoft driver.

        Delete the tape drive and then restart BE to get the tape drive recognised.

  • nsagnel's avatar
    nsagnel
    Level 3
    2 years ago

    Hello, It's not really a solution, but here's what happened:
    The manufacturer changed the LTO tape drive.
    I tested it on a server with a freshly deployed OS, and it worked.
    I reassembled my backup server.
    Anyway, thank you for your help.