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Noony's avatar
Noony
Level 4
14 years ago
Solved

Backup failed - A Remote Agent for Windows Systems license

Hi,

My backup failed yesterday. With the following error.

A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec

When I check the licence on the Agent it seems fine.

Backup agent - Security - Experation date 11-09-12.

I am very new to backup exec so i'm I doing anything wrong?

  • Correct

    To even connect to any ServerOS machine or any Desktop machine running XP or later, you must have a RAWS serial installed on the media server

  • Are you backing up remote servers?

    Click on Tools->Install Options & license keys, Do you see any license key for remote agent.

    Also deselect BKUPEXEC SQL instance from the selection list as it would require SQL agent license.

  • If still the problem exist then uninstall the agent from the server and push install from the media server.

  • Looks like I didnt have an agent licence, strange as it was working.

    I have unistalled the agent from the remote machine and add it as a network location.

    My only concern is that the data is currently replicated by DFS, so am I right in thinking that without the agent I cannot use shadow copy?

  • "My only concern is that the data is currently replicated by DFS, so am I right in thinking that without the agent I cannot use shadow copy"

    You can backup local DFS data (IF be media server is also DFSR file server) without need of any
    extra remote agent license.

  • Thanks all for your help so far.

    I thought it always had to be selected from Shadow copy location.

    I could I guess copy the data locally, but it seems like having two copys on the same server (ESX) is crazy.

    Well my incremental failed tonight even after I removed the agent, so a little stumped now.

     

  • Even if you are not installing an agent on the remote server, as long as you are backing it up, you require a remote agent licence.  This is to comply with the licencing terms.

  • Yes you would be selecting DFS data, under shadow copy components and user data

    - so what difference will it make, if DFSR local to media server- still no additional license needed.

     

    What is error in failure?

  • DFS data not local on the media server. Its on another VM on the ESX host.

    I would have to copy the DFS data to the media server effectively meaning we have two copys on the same host?

    Even though I have removed the agent I still get the licence error. I have selected the location from user defined Selection.

  • Correct

    To even connect to any ServerOS machine or any Desktop machine running XP or later, you must have a RAWS serial installed on the media server