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Jack_Sperow's avatar
Jack_Sperow
Level 5
15 years ago
Solved

Backup failed

V-79-57344-34036

 I have BE 12.5 and getting error when we are using backup on Tuseday, Wednesday and Friday.

Data is not backed up from last 2 weeks. and getting meassage: Unknown error.

Tape Drive is working fine.

O/S 2008 Enterprise,

BE 12.5

 

Backup- D:
Storage device "HP 1" reported an error on a request to write data to media.
Error reported:
A device attached to the system is not functioning.
V-79-57344-34036 - An unknown error has occurred.
 

 

Regard's

Jack Sperow

12.x and Earlier
Backing Up
Backup and Recovery
Backup Exec
  • Jack_Sperow's avatar
    Jack_Sperow
    14 years ago

    Now my issue has been resolve...

    My steps:-

    I reinstall BE application on the server with completly new data base.

    I create new policy, with media sets.

    I remove all HP application and storage application like LTT.

    Clean the tape with clener cartridge.

    In meadia set policy please make sure your append and overright protection days. Because i was facing issue with it every tape was showing your media is over right protected. so i set my media set over right for 3 days and append to 3 weeks.

    The problem which i face i dont have root cause.

    That was the reason why i need to reinstall it.

    If you know the root cause please share it, so in future if any one face the same issue they can justify the problem and know the root cause.

    Regard's

    JAck Sperow

37 Replies

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  • CraigV's avatar
    CraigV
    Moderator
    15 years ago

    Could be anything...

    1. RAWS agent not working properly on the affected server, so check that the RAWS agent service is started, and that it is publishing correctly to the media server.

    2. Possible hardware failure, or hardware is in pre-failure. In your case, go to the HP site and download and install HP LTT (Library & Tape Tools). Download the version with the firmware attached. This will allow you to upgrade the firmware on the device. Once done, run HP LTT and check for any errors through the diagnostics. Stop the BE services before doing so.

    3. Update BE to SP4 and install the remaining updates via LiveUpdate and try the job again.

     

    Where exactly is this failing? On an application, or a specific server?

  • Jack_Sperow's avatar
    Jack_Sperow
    Level 5
    15 years ago

    Mannually backup is working sometimes but Schedule is going failed..

    I restart all backup services properly.. RAWS services is also working..

    I changed tapes also.. and media Sets.

    Now please tell me about SP4, from where i can download it.

     

    Regard's

    Jack Sperow

  • CraigV's avatar
    CraigV
    Moderator
    15 years ago

    Link for SP4 x32:

    http://www.symantec.com/business/support/index?page=content&id=TECH135380&key=15047&basecat=DOWNLOADS&actp=LIST

     

    Link for x64:

    http://www.symantec.com/business/support/index?page=content&id=TECH75614&key=15047&basecat=DOWNLOADS&actp=LIST

     

    If it is x64, you need to install SP3 first which you can get from here:

    http://support.veritas.com/docs/337373

     

    I take it though, that this is Windows Server 2008, and NOT Windows Server 2008 R2 (in which case you need to upgrade to BE 2010...)?

     

    Thanks!

  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    15 years ago

    Hi Jack Sperow,

    You can find it here: http://www.symantec.com/docs/TECH135716

    Regards...

  • Jack_Sperow's avatar
    Jack_Sperow
    Level 5
    15 years ago

    Hi Craig,

     

    Still my issue is not resolve. i install SP4 but having same issue.

    i am taking backup from the same server on which i install BE application.

    Please help to resolve...

     

    Regard's

    Jack Sperow

  • CraigV's avatar
    CraigV
    Moderator
    15 years ago

    Hi Jack,

     

    What happens if you create a new selection list with the same selections, and a new backup job? Does it then run through?

    Have you tried a BEDB repair using BEutility...?

     

    thanks!

  • Jack_Sperow's avatar
    Jack_Sperow
    Level 5
    15 years ago

    I tried backup with diffrent policy, and diffrent selection. but in schedule task it also goes failed.

    Now could you please elaborate how to run BEDB repair utility.

     

  • CraigV's avatar
    CraigV
    Moderator
    15 years ago

    Hi,

     

    Do a search for beutility.exe.

    Once done, open it up, and go to the media servers tab. In there you'll see your server name. Right-click it, choose the repair option and let it run.

    Once done, try running the backup again.


    Thanks!

  • Jack_Sperow's avatar
    Jack_Sperow
    Level 5
    15 years ago

    Do you mean by Repair Data base..

    I searched BEutitility and there is so many options in media server right click.

    Regard's

    Jack