Backup often fails with error "V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes"

Hello Mooninite,

Could you give a bit more information on your environment?

Version of Backup Exec

Type of files the failing job is backing up

OS of the Media server

OS of the remote server

Thanks!

Hi, Imosla,

Backup Exec version in 13.0 rev. 5204 (64 bit).

Where can I find info about type of files failing? The only error I get in the log file is "V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes."

Both OSs are Windows Server 2008 R2.

Today I have a third day in a row of failed backup. Right now the job is just hanging, no bytes counting, so I'll have no other choise as to cancel the backup.

The statistics shown is as follows:

There could be orphaned snapshots.  You need to go to the VM and manually delete the snapshots.

Also, try taking a snapshot from the VM.  If there is an error, you would need to correct this from the VM before proceeding with another backup.

Hi, pkh,

could you please clarify where I can check for orphaned snapshots?

Thanks.

Use the snapshot manager in the VM and delete all the snapshots

pkh,

I am not sure I understand, what do you mean by "VM"?

Sorry I thought you are backing a VM. Ignore all my previous comments

See whether the solution in this discussion helps https://www-secure.symantec.com/connect/forums/volsnap#comment-2951621

pkh,

I don't think it's our case, cause we don't have such Event Log errors. The job just hangs. :(

Check for any utility or maintenance jobs that could be interfering with the backups.

Try recreating one of the jobs to see if that helps

Exclude any virus scans from the Backup Exec processes

and if possible try to schedule a time to run Live Updates and then push out the RAWs out to the remote servers