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cypher's avatar
cypher
Level 4
16 years ago

Backup to Disk is not working. (Lots of errors)

We have Backup Exec 12.5 and to be honest, it never really worked right.  Getting a sucessfull backup was always a crapshoot.  Now we have one of our B2D folders not working, and I even tried deleting it to recreate it, but when I try to move the jobs to it, it says "An error occured while retargeting Nightly Incremental - LAN - Win2003 Systems".  So I can't even delete it.  But let's rewind and I'll tell you what's happening.  First off, I noticed that a Nightly Incremental job was queued for over 515 hours.  I stopped the job.  It was destined to go to the B2D folder we are having the problem.

We have 2 Backup 2 Disk folders.  One is an EMC Cellerra SAN with a 2TB CIFS store carved out, and that works 70% of the time.  We'll call this san1, but we won't reference it often because it is working.

The other is an Adaptec SNAP Server (1TB) which is also connected via CIFS (\\snap2\backup).  That used to always work, but this guy right now is giving us a hard time.  Our incremental jobs go to the SNAP server, and our Full backups go to the EMC Cellerra.  I've noticed a lot of red in the job log for the month of may, and the pattern is they were all jobs directed to SNAP2, which is the name of our Snap server.  So I go over to the Devices tab and I right click in Snap2 and do an inventory.  Every time I do an Inventory the job fails.  Here are the last 5 inventory attempts:
Inventory Library 00014 - e0008212 - Library error - invalid element address.
Inventory Library 00016 - e0008212 - Library error - invalid element address.
Inventory Library 00017 - e0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled.
Inventory Library 00018 - e0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled.
Inventory Library 00019 - e0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled.

Now I followed some other suggestions from Symantec's forums and/or knowlegebase or Experts Exchange, and I've tried the following things:
Browsed out to the network store, in this case \\snap2\backup.  Renamed Changer.cfg to oldChanger.cfg and Folder.cfg to oldFolder.cfg.  Went back into the Devices tab in BE 12.5 and made the Snap2 B2D folder online.  Right clicked and did an inventory (#18 above).  Restarted the Backup Exec Services.  Came back in and tried another inventory (#19 above).

Another suggestion was to go into the Backup-to-Disk Properties "Advanced" tab and uncheck "Auto detect settings and "Buffered reads".
When you do any of these changes, try to inventory the B2D folder, it immediately errors and shows Offline.  However snap2 can be pinged and I can also go to the share create and delete a file or folder in it. 

I'm not really sure what to do at this point.  A lot of online reaserch points to SCSI tape drives, and their SCSI ID's and/or tape drivers.  However this is just a NAS unit with an IP Address, that used to always work.  I'm not sure what may of changed to break it.  I can still connect to the NAS unit via SMB share, FTP or it's HTTP web gui.  It appears as if the hardware is working correctly.  Our other B2D folder actually shows a lot of files in the Devices tab "B2D000389" for example.  That folder does inventory without error.  The Snap2 B2D folder simply does not show anything in Backup Exec, or inventory.  However it works fine from Windows.

I have a bunch of Backup Exec Event log errors also.  Let me post them here:



EVENT #		 50558
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:22:43 PM
MESSAGE An error occurred while processing a B2D command.
Changer: SetUpProperties() GetDiskFreeSpace failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

EVENT #		 50560
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:25:03 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

EVENT #		 50571
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:32:42 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50572
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:32:42 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50573
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:32:43 PM
MESSAGE An error occurred while processing a B2D command.
Changer: SetUpProperties() GetDiskFreeSpace failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50574
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:32:44 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

EVENT #		 50585
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:01 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50586
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 58057
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:01 PM
MESSAGE Backup Exec Alert: Media Error
(Server: "DCUFP") The backup-to-disk device is offline.
This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50587
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:01 PM
MESSAGE An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50588
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 34113
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:06 PM
MESSAGE Backup Exec Alert: Job Failed
(Server: "DCUFP") (Job: "Inventory Library 00017") Inventory Library 00017 -- The job failed with the following error: Physical Volume Library Drive or Robot paused, offline, or disabled.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

EVENT #		 50589
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:22 PM
MESSAGE An error occurred while processing a B2D command.
Changer: SetUpProperties() GetDiskFreeSpace failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
EVENT # 50590
EVENT LOG Application
EVENT TYPE Error
SOURCE Backup Exec
EVENT ID 33808
COMPUTERNAME   DCUFP
DATE / TIME   6/2/2010 2:35:25 PM
MESSAGE An error occurred while processing a B2D command.
Changer: SetUpProperties() GetDiskFreeSpace failed (\\snap2\backup\). Error=1326

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

And it's those event logs repeated again and again and again for every time an Inventory is attempted on the B2D folder.

Help is greatly appreciated!  Our versions are:
Media Server: Version 12.5 Rev. 2213
Administration Console: Verison 12.5 Rev. 2213
Desktop and Laptop Option: Version 3.1 Rev. 3.41.32a
Installed Updates:
Service Pack 3
Hotfix 334837
Hotfix 327039
Hotfix 337202
Hotfix 338037
Hotfix 340791
Hotfix 336113
Hotfix 340027
Hotfix 345174
Hotfix 328485
Hotfix 346104
Hotfix 340792

Backup and Recovery
Backup Exec
Backup Exec (media server only)

6 Replies

  • teiva-boy's avatar
    teiva-boy
    Level 6
    16 years ago
    Have you bothered to contact support yet?  They usually are helpful for these types of things...

    mysupport.symantec.com is also a great start too, to eliminate the initial phone call and wait time.


  • cypher's avatar
    cypher
    Level 4
    16 years ago
    Well I tried another thing.

    I moved all the jobs to the "All Devices" to get them off of the problem B2D folder that we call SNAP2.

    Then I deleted the SNAP2 B2D folder in the "Devices" Tab.

    Now I go to recreate it.
    Name: snap2
    Path: \\snap2\backup
    Status ENABLE
    Max size for b2d files: 4gb
    Concurrent operations: 8
    Advanced tab - Everything unchecked

    When I go to create it, it says "Unable to create new backup folder.  Access denied."  Then the following event log items show up:

    EVENT #    		 50777
    EVENT LOG Application
    EVENT TYPE Error
    SOURCE Backup Exec
    EVENT ID 33808
    COMPUTERNAME   DCUFP
    DATE / TIME   6/3/2010 9:35:55 AM
    MESSAGE An error occurred while processing a B2D command.
    Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

    For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    EVENT # 50778
    EVENT LOG Application
    EVENT TYPE Error
    SOURCE Backup Exec
    EVENT ID 33808
    COMPUTERNAME   DCUFP
    DATE / TIME   6/3/2010 9:35:59 AM
    MESSAGE An error occurred while processing a B2D command.
    Changer: CreatePath() CreateDirectory1 failed (\\snap2\backup\). Error=1326

    For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

    I posted here because I want to know if anyone else has seen this before.  Maybe it's something simple.  I'm curious why it says Access is denied, because if I go into START > RUN and type \\snap2\backup [enter], the share opens up in Windows Explorer and you can see all the b2d files.  I can rename one, create a folder and delete a folder.  Therefore permissions should all be a go.
  • cypher's avatar
    cypher
    Level 4
    16 years ago
    Ok so on the SNAP2 NAS device, I went into it's web based administration interface and removed it and then readded it to the domain.

    Although it was always accessable via \\snap2, it didn't show up in the "browse" list.  I confirmed that it was added to the domain under the Active Directory Users and Computers "Computers" OU and in 15 minutes or so it was then appearing when browsing the list of computers.

    So Now I tried to re-add it and it successfully added.  I did an inventory and all of the filenames came up.  Hopefully tonights backup jobs will run without fail. 

    It was a very interesting problem that must of been with the NAS device.  Although we could always access it by typing in the name.  Maybe it restarted the network services on it enough to make it work with Symantec.

    I would of done the support case thing, but our support expired 18 JAN 2010.  We cut a few things out of the budget, including certain expensive support contract renewals, and instead consult online forums such as this, or Experts Exchange.

  • cypher's avatar
    cypher
    Level 4
    16 years ago
    Well I did get one of the jobs to work on the "Snap2" device last night.

    However, remember in my first post the first B2D folder, which we call San1 works 70% of the time?  Well that worked for the first job from 11:45 PM through 12:09 AM.  The second job to that B2D folder at 2:00 AM failed
     Error             : e00084f4 - An unknown error has occurred.
    For additional information regarding this error refer to link V-79-57344-34036

    The event log at this time shows:
    EVENT # 50799
    EVENT LOG Application
    EVENT TYPE Error
    SOURCE Backup Exec
    EVENT ID 33808
    COMPUTERNAME   DCUFP
    DATE / TIME   6/4/2010 2:00:25 AM
    MESSAGE An error occurred while processing a B2D command.
    Drive: OpenPosMTF() CreateFile failed (\\san1\backup\B2D000439.bkf). Error=59

    For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    EVENT # 50800
    EVENT LOG Application
    EVENT TYPE Error
    SOURCE Backup Exec
    EVENT ID 57600
    COMPUTERNAME   DCUFP
    DATE / TIME   6/4/2010 2:00:25 AM
    MESSAGE An unknown error occurred on device "san1".

    For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    BINARY DATA   0000: F4 84 00 E0
    EVENT # 50801
    EVENT LOG Application
    EVENT TYPE Error
    SOURCE Backup Exec
    EVENT ID 34113
    COMPUTERNAME   DCUFP
    DATE / TIME   6/4/2010 2:00:25 AM
    MESSAGE Backup Exec Alert: Job Failed
    (Server: "DCUFP") (Job: "Exchange Store - Nightly") Exchange Store - Nightly -- The job failed with the following error: An unknown error has occurred.


    For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml


    An unknown error huh?  If the error is really unknown, did it even occur in the first place?  That's like if a tree falls in the forest and no one is around to hear it, does it still make a sound?  

    So this happens every few nights on San1, which is an EMC Celerra with space carved out for CIFS (2TB ).

     
  • fordsj's avatar
    fordsj
    Level 2
    15 years ago
    I've been having similar problems.  I had tried just recreating new B2D folders and redirecting the jobs to those and my jobs still failed.  I had to associate the old media to "retired media" then delete the media.  Make sure you delete it from the B2D folder in windows explorer as well.  Try re-running the jobs.  I'm not sure if this is a permanent solution as I'm not sure of the cause so it may creep up again in the future.