Backup to Disk Issue for SharePoint 2007
Recently added licenses for backup of MOSS (2007) Farm to our BE2010 solution. We have one volume for B2D (14TB) and it is configured for dedupe. All B2D jobs are Full Backups and then Duplicate to Tape, point to the same Media Sets and run fine except for MOSS. The job fails with a security error (see below) every time on the same SiteContent and causes the whole job to report as "Failed" even though it appears that the data is there. The account used to backup the Farm can login to all site content. The error for the SiteContent is "Error: e0008445 - The media operation was terminated by the user.". The job history shows Error Code E0001602.
There is a Duplicate job associated to the d2d job and it subsequently fails every time (approx. 50-60MB data copied) with the following error "Final error: 0xe00084e4 - The DC2000 cartridge has was formatted with an unrecognized format. Final error category: Backup Media Errors (job history shows Error Code E00084E4). I assume that the Duplicate job fails because it sees that there was a media error with the parent job.
We followed the best practices guide when setting up the job and I cannot see why it would be failing. The job log makes it look like the issue is related to the B2D media set. Perhaps I need to setup a different media set for MOSS? The settings are pretty generic so I cannot see a reason for failure. This is a new solution for us... a Dell PowerVault DL Backup to Disk DL2200 with an iSCSI attached MD1200 with 12 2TB drives (RAID5) so we may have something misconfigured.
Thanks in advance for any help.
Job name : SharePoint Farm1-SharePoint-Full Backup Job type : Backup Job status : Failed Job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_IUBEXEC01_00084.xml Server name : IUBEXEC01 Selection list name : SharePoint Device name : B2D - Dedupe:6 Target name : B2D - Dedupe Media set name : Daily Media Set 1 All Media Used OST00000038-467AB5B0E2F9FE78 Error category : Security Errors Error : e0001602 - Access is denied (Share point backup). For additional information regarding this error refer to link V-79-57344-5634 |
AOFO: Started for resource: "Board Site\Content-DB 1 (Server1\BoardMemberSiteContent)". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "E:" .
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - Board Site\Content-DB 1
(Server1\BoardMemberSiteContent)
Backup Set Information
Family Name: "Media created 3/4/2011 6:00:02 PM"
Backup of "Board Site\Content-DB 1 (Server1\BoardMemberSiteContent)"
Backup set #1 on storage media #1
Backup set description: "Daily full backup of SharePoint"
Backup Method: Full - Back up entire database
The option to enable the restore of individual items from the database backup was selected for this backup.
Backup started on 3/4/2011 at 6:25:43 PM.
Backup Set Detail Information
Media Label: IMG000145
GRT backup set folder: \\.pdvfs\BEXEC01\2\BEData\IMG000145
This operation is being coordinated through the server: Server0
Backup completed on 3/4/2011 at 6:28:01 PM.
Backup Set Summary
Processed 52,316,452 bytes in 2 minutes and 18 seconds.
Throughput rate: 21.7 MB/min
Compression Type: None
This backup set may not contain any data.
There are two known issues related to the access denied error during Sharepoint content DB backup with both being related to cataloging the backed up DB to allow GRT restore:
1) The backup is being run with VSS/AOFO enabled. See http://www.symantec.com/docs/TECH163882
Note that VSS/AOFO is normally no problem with Sharepoint backups. These backups will be larger since the backup process will snapshot all database files present rather than create a composite 'dump' of the DB.
2) The content DB showing the failure (you can identify which DB is failing by the line 'This backup set may not contain any data' at the end of the backup set) has more than the default single MDF/single LDF SQL database file. See http://www.symantec.com/docs/TECH153731Russ