Forum Discussion

jtorrescobar's avatar
jtorrescobar
Level 3
13 years ago
Solved

backup vmware

Hello,

I work with backup exec 2012 and can´t perform backup of virtual machine in vmware this shows the error "0xe0009585 - Unable to open a disk of the virtual machine". not found in  Knowledge Base my solucion for this issue.

Regards,

 

José Torres

2012
Backing Up
Backup and Recovery
Backup Exec
Error messages
Restore
Virtualization
  • AskME's avatar
    AskME
    13 years ago

    Hello Jose,

    This is a very generic error : 0xe0009585 - Unable to open a disk of the virtual machine

    the cause to this error could be as follow:

    1. Permission on the logon account.

    2. Tranport mode used to access the VMDK.

    Please confirm the following:

    Check if the account used to backup the vmdk had admin privileges in the Vcenter. If not assign admin role to the account.

    If the VMDK are SAN mounted, the SAN luns on which the VM resides need to be presented to Media Server.

    REF: http://www.symantec.com/docs/TECH63541

    If the SAN luns are not presented, you can use the NDB mode to backup the virtual machines.

    The tranpsort mode can be set under "virtual machine" configuration in the job.

    If the following does not help create a job for the VM, with the following debug enabled in the registry so that we find the exact error:

    Debug: http://www.symantec.com/docs/TECH63926  Follow step 1 to 5

    Thanks.

     

     

4 Replies

  • mohit's avatar
    mohit
    Level 3
    13 years ago

    Can you check this

    http://www.symantec.com/business/support/index?page=content&id=TECH124681

     

    If feasible, can you post the error code you are getting .

    Mohit

     

  • ManikandanPC's avatar
    ManikandanPC
    Level 4
    13 years ago

    Unable to access your datastore through your VM proxy server/off host backup server. Check the transport mode it might be SAN or NBD which is visible to your datastore.

  • mohit's avatar
    mohit
    Level 3
    13 years ago

    Which transport mode are you using in the VMware settings of the job?

  • AskME's avatar
    AskME
    Level 3
    13 years ago

    Hello Jose,

    This is a very generic error : 0xe0009585 - Unable to open a disk of the virtual machine

    the cause to this error could be as follow:

    1. Permission on the logon account.

    2. Tranport mode used to access the VMDK.

    Please confirm the following:

    Check if the account used to backup the vmdk had admin privileges in the Vcenter. If not assign admin role to the account.

    If the VMDK are SAN mounted, the SAN luns on which the VM resides need to be presented to Media Server.

    REF: http://www.symantec.com/docs/TECH63541

    If the SAN luns are not presented, you can use the NDB mode to backup the virtual machines.

    The tranpsort mode can be set under "virtual machine" configuration in the job.

    If the following does not help create a job for the VM, with the following debug enabled in the registry so that we find the exact error:

    Debug: http://www.symantec.com/docs/TECH63926  Follow step 1 to 5

    Thanks.