Forum Discussion

Devaraj_sym's avatar
Devaraj_sym
11 years ago

BackupExec 2010 R2- Microsoft SQL Tree not Loading

Team,

         We have 2010 R2 Solution connected with Dell Tape Drive. When we select one of the server for backup job, Sql Server source selection list is not loaded and application freezes immediately...

 

We need a solution for this...

 

Devaraj.T

 

2010
Agent for Microsoft SQL Server
Agents
Backing Up
Backup and Recovery
Backup Exec
BE Management Plug-in for Kaseya
Data Security
Dynamic Storage and Continuity
Enterprise Backup and Recovery
  • AmolB's avatar
    AmolB
    Moderator
    11 years ago

    What version of SQL you are trying to backup?

    Have you installed all the latest updates for Bakcup Exec?

    Refer to the below article for the permissions required to backup SQL server.

    http://www.symantec.com/docs/TECH130255

  • pkh's avatar
    pkh
    Moderator
    11 years ago
    BE 2010 R2 is quite out-of-date. I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work. You can download BE 2010 R3 from either the fileconnect site or http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP4 and the latest hotfixes. After you have upgraded to R3 SP4, push out the remote agent again.
  • SSR_7767's avatar
    SSR_7767
    Level 4
    11 years ago

    Hi Devaraj_sym

    Please try restarting the "Backup Exec Remote Agent for Windows" Service from the Windows Services on the SQL server and try loading the selection list.
     

    NOTE: If the service fails to stop successfully, please end the beremote.exe process from the Task Manager.

  • SA_Techie's avatar
    SA_Techie
    Level 3
    11 years ago

    Hi, 

    Not sure which version of SQL your using. Check if the SQL is compatible with Backup Exec version 

    http://www.symantec.com/docs/TECH137682

    I would also suggest to upgrade to 2010 R3 SP4 if possible. Do also check if the remote agent is running on the SQL server. Make sure SQL permissions are good 

    http://www.symantec.com/docs/TECH66396

    http://www.symantec.com/docs/TECH23689

     

    Hope this helps any way !