Both the Media server & agent server are Windows 2008 R2 Enterprise machine, I pushed out the agent from the media server just fine.
However I'm not able to trust, nor am I able to authenticate to the server.
I can ping both directions.
My thinking is ...it must be a port thing on the firewall of the agent.... but I don't see any documentation on what 'windows' firewall ports need be opened on the Agent side?
Help ?
Hi,
check this document http://www.symantec.com/docs/HOWTO22990
I opened up TCP ports in & out 1000, 6103, 3527, 6106 still cannot Turst..
Calling Method 'SetServerTrust'
BEMSDK Method 'MediaServer AdvertisementUpdate'
BEMSDK Failure Code: E0000383
I verified that the WMI enabled is running on the agent node, & File and Sharing has been opened .. still cannot connect.
Is the time on sync between the BE media server and this remote server ?
One option would be to regenerate the SSL certificates required for the trust using these steps ~
1. Stop all the BE Services in the BE Media Server & move the files with extension .crt, .Sif and .key to an alternate location. Default path - Program Files\Symantec\Backup exec\Data
2. Perform the same in the Remote Server after stopping RAWS service. Default path - \Program Files\Symantec\Backup exec\Raws\Data
3. Restart all BE services on both servers.
4. Try to re-establish the trust. You may have to re-establish the trust on other remote servers as well.
I can telnet both directions from agent to media server & from media server to agent....still cannot establish a trust relationship.
Have you tried the above mentioned steps ?
In the Backup Exec Console when you right click the server and Select Establish trust what happens?
Have you tried removing and readding the server?
Do you see the Remote Agent installed on the remote server?
If it is installed open up the Backup Exec 2014 Remote Agent Utility
In the Publishing tab, click Change Settings. click the Publishing tab and click Add. then type the name or IP address of the media server, user name, and password.
Click OK.
reference: http://www.symantec.com/docs/TECH159562
Is this document is relevant in your situation?
http://www.symantec.com/docs/TECH224348
Anyone found a solution to this issue?
I have the same problem - BE2014 installed on Windows Server 2012R2.
Trying to establish a trust with a Windows Server 2012R2 server which has the remote agent installed. Tried all the suggestions in this thread.
