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JS_AHI_Carrier_'s avatar
9 years ago

Backups fail with error 0xe000fe09 - The directory is invalid

Hi everyone,

 

We have set up a new terminal server with the software from NComputing "vSpace Server", based on Windows Server 2008 R2 with Remote Desktop Services role installed and the apropriate RDP licensing. It's a physical machine, not a virtual one.

We have Backup Exec 3600 R2 appliance for backups (Backup Exec 2012 fully patched) and I have set up an ordinary backup job for this server, backup to deduplication storage and duplicate the backup set to a second appliance, located offsite.

There is a scheduled script to logoff all users 15 minutes before the backup job starts at 23:00, to minimise the workload of the server and the open files.

The job runs with the Backup Exec system logon account which is a domain admin account with full access everywhere. No NTFS permissions have been altered.

 

The job summary is this:

job.jpg

And the selection list is this:

selection_list.jpg

 

And the job log in TXT is as the following (but the paths which could not be accessed are always different):

Job Log: BEX_CSEEBEX01_12738.xmlJob Log for VSPACE-WS02-Weekly

 

      Completed status: Failed    See error(s)
      Expand AllCollapse All

      Job Information
Job server: CSEEBEX01
Job name: VSPACE-WS02-Weekly
Job started: Wednesday, February 24, 2016 at 1:45:57 PM
Job type: Backup
Job Log: BEX_CSEEBEX01_12738.xml


Drive and media mount requested: 2/24/2016 1:46:22 PM
Device and Media Information
Drive and media information from media mount: 2/24/2016 1:46:35 PM
Drive Name: Appliance_Dedupe_CSEEBEX01:2
Device Hostname: VSPACE-WS02
Media Label: OST00000157-413F1020333FB2A8
Media GUID: {323e08e1-2c71-47f3-b195-8c13be7a90bc}

All Media Used
 OST00000157-413F1020333FB2A8

 OST00000488-413F1020333FB2A8

 

      Job Operation - Backup
            Backup Options
Media operation - Append to media, overwrite if no appendable media is available.

Compression Type: Hardware [if available, otherwise none]

Encryption Type: None

WARNING: The option 'Verify after backup completes' was not selected.

Performing a verify operation to make sure that media can be read after the backup has completed is recommended.

 


Backup Set Retention Period: 4 Weeks.Server - VSPACE-WS02
Snapshot Technology: Started for resource: "\\VSPACE-WS02\C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - \\VSPACE-WS02\C:
                        Backup Set Information
Family Name: "Media created 2/24/2016 1:46:00 PM"
Backup of "\\VSPACE-WS02\C:"
Backup set #1 on storage media #1
Backup set description: "VSPACE-WS02-Weekly"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 2/24/2016 at 1:47:08 PM.
Backup Set Detail Information
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files\VideoLAN\VLC\locale\da and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\my-computer\js\nls\nb-no and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\ob-preview and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\tracked-send\images\email\dummy and its subdirectories.
V-79-57344-33928 - Access is denied.


Access denied to directory Program Files (x86)\Autodesk\Content Service\Setup\SetupRes\.
V-79-57344-33928 - Access is denied.


Access denied to directory Program Files (x86)\Common Files\Autodesk Shared\Materials\2013\assetlibrary_base.fbm\Mats\MasonryCMU\mi.phenomenon\.
V-79-57344-33928 - Access is denied.


Access denied to directory ProgramData\Microsoft\Group Policy\History\{05388D5F-67BA-42E3-A09A-E3FA22F8651C}\S-1-5-21-1935338917-3237906842-2753552633-2509\Preferences\StartMenuTaskbar\.
V-79-57344-33928 - Access is denied.


Access denied to directory ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\Content Service\.
V-79-57344-65033 - Directory not found. Cannot backup directory \ProgramData\RICOH_DRV\PCL6 Driver for Universal Print\agyx8p\Bouras\gui\main and its subdirectories.


Backup completed on 2/24/2016 at 2:03:27 PM.
Backup Set Summary
Backed up 33872 files in 5694 directories.
5 items were skipped.
Processed 24,435,305,229 bytes in  16 minutes and  19 seconds.
Throughput rate: 1428 MB/min
Compression Type: None

 

 

Snapshot Technology: Started for resource: "\\VSPACE-WS02\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{DB570543-D8BD-11E5-A5F3-806E6F6E6963}" .
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot technology used by VSS for volume \\?\VOLUME{DB570543-D8BD-11E5-A5F3-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Drive and media mount requested: 2/24/2016 2:04:10 PM
No appendable media could be mounted.
Switching to overwrite operation on scratch media.


Drive and media information from media mount: 2/24/2016 2:04:31 PM
Drive Name: Appliance_Dedupe_CSEEBEX01:2
Device Hostname: VSPACE-WS02
Media Label: OST00000488-413F1020333FB2A8
Media GUID: {b977b1b2-faae-4d55-b7c3-7a33b751e521}
Set Information - \\VSPACE-WS02\System?State
                        Backup Set Information
Family Name: "Media created 2/24/2016 1:46:00 PM"
Backup of "\\VSPACE-WS02\System?State"
Backup set #1 on storage media #1
Backup set description: "VSPACE-WS02-Weekly"
Backup Method: Full - Back Up Files - Reset Archive Bit

 

Backup started on 2/24/2016 at 2:04:34 PM.
Backup Set Detail Information
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\hardlock.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\aksclass.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{2c017f34-c3bb-68cb-819b-804ea610f57a}\akshhl32.dll is not present on the snapshot.


Backup completed on 2/24/2016 at 2:37:57 PM.
Backup Set Summary
Backed up 17 System State components
Processed 12,883,397,774 bytes in  33 minutes and  23 seconds.
Throughput rate: 368 MB/min
Compression Type: None

 

 

Deduplication Stats::PDDO Stats for (CSEEBEX01): scanned: 36522116 KB, stream rate: 59.13 MB/sec, CR sent: 12474031 KB, dedup: 65.8%, cache hits: 68796 (18.8%)

      Job Completion Status
Job ended: Wednesday, February 24, 2016 at 2:38:09 PM
Completed status: Failed
Final error: 0xe000fe09 - The directory is invalid.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65033


      Errors
      Click an error below to locate it in the job log
Backup- \\VSPACE-WS02\C:V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files\VideoLAN\VLC\locale\da and its subdirectories.

 

V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\my-computer\js\nls\nb-no and its subdirectories.

 

V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\ob-preview and its subdirectories.

 

V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\tracked-send\images\email\dummy and its subdirectories.

 

V-79-57344-33928 - Access is denied.

Access denied to directory Program Files (x86)\Autodesk\Content Service\Setup\SetupRes\.

V-79-57344-33928 - Access is denied.

Access denied to directory Program Files (x86)\Common Files\Autodesk Shared\Materials\2013\assetlibrary_base.fbm\Mats\MasonryCMU\mi.phenomenon\.

V-79-57344-33928 - Access is denied.

Access denied to directory ProgramData\Microsoft\Group Policy\History\{05388D5F-67BA-42E3-A09A-E3FA22F8651C}\S-1-5-21-1935338917-3237906842-2753552633-2509\Preferences\StartMenuTaskbar\.

V-79-57344-33928 - Access is denied.

Access denied to directory ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\Content Service\.

V-79-57344-65033 - Directory not found. Cannot backup directory \ProgramData\RICOH_DRV\PCL6 Driver for Universal Print\agyx8p\Bouras\gui\main and its subdirectories.

 

 

      Exceptions
      Click an exception below to locate it in the job log
Backup- \\VSPACE-WS02\System?StateVSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\hardlock.sys is not present on the snapshot.

VSS Snapshot warning. File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.

VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\aksclass.sys is not present on the snapshot.

VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{2c017f34-c3bb-68cb-819b-804ea610f57a}\akshhl32.dll is not present on the snapshot.

 

 

All VSS writers appear to work fine with vssadmin list writers.
Do you have any idea what the problem could be???

  • These are temporary files. You can ignore the error messages
  • See if this helps you at all:

    https://www.veritas.com/support/en_US/article.TECH78384

    Thanks!

  • These are temporary files. You can ignore the error messages
  • 100% sure??? I cannot imagine temp files beeing created in these folders during backup, while all user activity is stopped by logging off (not disconecting) all users...

  • The problem is not the selection list of the job. Have a look at screenshot of the selection list in the main post.

  • Isn't this a temp file?

    File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.

    All the files listed could be orphaned entries in the registry left over from some work