syed_jahanzaib
6 years agoLevel 5
BE 20 Failed to install | SQLBrowser failed to start
I am trying to install Backup Exec 2020 from DVD on windows 2016 standard version (GUI). but getting following
Backup Exec (TM) Installation Log 01-13-2020,14:13:41 : Veritas Backup Exec 01-13-2020,14:13:41 : Windows Operating System Version: 10.0 - Server 01-13-2020,14:13:41 : GUI-Shell is installed. Not a CORE OS. 01-13-2020,14:13:43 : Checking MSXML6 Version. 01-13-2020,14:13:43 : Minimum required MSXML6 version is: 6.20.2003.0 01-13-2020,14:13:43 : C:\Windows\system32\msxml6.dll 01-13-2020,14:13:43 : MSXML6 available version is: 6.30.14393.3269 01-13-2020,14:13:43 : Checking Windows Installer Version. 01-13-2020,14:13:43 : Windows Installer Version: 5.0.14393.3321 01-13-2020,14:13:43 : Checking for .Net Framework . 01-13-2020,14:13:43 : Veritas Backup Exec 01-13-2020,14:13:43 : Checking for .Net Framework 2.0. 01-13-2020,14:13:43 : C:\Windows\Microsoft.NET\Framework64\v4.0.30319\caspol.exe 01-13-2020,14:13:45 : Executing managed _Setup: 01-13-2020,14:13:45 : \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe 01-13-2020,14:13:49 : Loading XML from: 01-13-2020,14:13:49 : \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml 01-13-2020,14:13:52 : RawsDlgSequence::CheckInstMode 01-13-2020,14:14:03 : BEOperations::BE_GetInstalledProdCodeVersion() 01-13-2020,14:14:03 : The product detected. PID: , version: . 01-13-2020,14:14:04 : Using installation media verification file: \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\Manifest.csm 01-13-2020,14:22:57 : Processed 741 files. 01-13-2020,14:22:57 : Unable to find the SupportUMIURL tag in the OEMInstallResources.xml file , a fall back will be used 01-13-2020,14:22:57 : Install media verification completed successfully. 01-13-2020,14:22:57 : Processing completed in 0 hours 8 minutes 53 seconds + 01-13-2020,14:22:58 : Could not load resdll 01-13-2020,14:22:59 : CheckOEMBuild... 01-13-2020,14:22:59 : VerifyJobsRunning 01-13-2020,14:22:59 : Not running in build2build/upgrade mode. No need to Check if IR VMs are running at this point 01-13-2020,14:22:59 : CheckOpenBEUI... 01-13-2020,14:22:59 : Install Media Path: \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install 01-13-2020,14:22:59 : BEOperations::BE_GetInstalledProdCodeVersion() 01-13-2020,14:22:59 : The product detected. PID: , version: . 01-13-2020,14:22:59 : BEOperations::BE_GetInstalledProdCodeVersion() 01-13-2020,14:22:59 : The product detected. PID: , version: . 01-13-2020,14:22:59 : Executing BE_MsiGetPropertyFromSourceMedia 01-13-2020,14:22:59 : \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\media\Veritas Backup Exec for Windows Servers.msi 01-13-2020,14:22:59 : 0 01-13-2020,14:22:59 : Extracting patch information from \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Updates\PatchInfo.ini 01-13-2020,14:22:59 : Set telemetry media value: 6 01-13-2020,14:22:59 : Unable to find the SupportUMIURL tag in the OEMInstallResources.xml file , a fall back will be used 01-13-2020,14:22:59 : Launching UI Install 01-13-2020,14:22:59 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:23:00 : In SQL_GetSQLServers 01-13-2020,14:23:00 : DRIVER={SQL Server}; 01-13-2020,14:23:00 : BeSeqDlgs::DlgBERemoteConfig 01-13-2020,14:23:00 : CopySupportFiles 01-13-2020,14:23:00 : Install Media Path: \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install 01-13-2020,14:23:00 : Copying \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\logo.jpg to C:\ProgramData\Veritas\Backup Exec\Logs\InstallSummary\logo.jpg 01-13-2020,14:23:00 : Saved support files to C:\ProgramData\Veritas\Backup Exec\Logs\InstallSummary 01-13-2020,14:23:00 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:23:01 : License file path is: \\sharing_media\F\BE\WINNT\INSTALL\BEx64\Install\Media\Bin\license_EN.htm 01-13-2020,14:23:01 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance. 01-13-2020,14:23:01 : BKUPEXEC SQLx setup file is SQLEXPR.EXE. 01-13-2020,14:23:08 : In SQL_GetSQLServers 01-13-2020,14:23:08 : DRIVER={SQL Server}; 01-13-2020,14:26:43 : Typical install value is set to : False 01-13-2020,14:26:43 : Selecte the Tape Device Driver: False 01-13-2020,14:26:44 : Typical install value is set to : False 01-13-2020,14:26:44 : Selecte the Tape Device Driver: False 01-13-2020,14:26:44 : Typical install value is set to : False 01-13-2020,14:26:44 : Selecte the Tape Device Driver: False 01-13-2020,14:26:44 : Selecte the Tape Device Driver: False 01-13-2020,14:26:48 : Selecte the Tape Device Driver: False 01-13-2020,14:26:48 : Selecte the Tape Device Driver: False 01-13-2020,14:26:49 : OEM URL Read is : http://vrt.as/BEDocs 01-13-2020,14:26:49 : OEM URL Read is : https://telemetry.community.veritas.com/entt?product=BE&error=V-225-286 01-13-2020,14:26:49 : OEM URL Read is : https://telemetry.community.veritas.com/entt?product=BE&error=V-225-260 01-13-2020,14:26:53 : Doadditionalserverchecks: 01-13-2020,14:26:53 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:26:53 : Found BE Installed on the machine: False 01-13-2020,14:26:53 : Push Install: Not Win2k3 system. So go ahead with .net 4.6 01-13-2020,14:26:53 : Checking MSXML version 01-13-2020,14:26:53 : Inside IsMSXML6Installed method 01-13-2020,14:26:53 : System Drive is : C:\Windows\system32 01-13-2020,14:26:53 : MSXML Version available is : 6.30.14393.3269 01-13-2020,14:26:53 : Minimum MSXML version required is : 6.20.2003.0 01-13-2020,14:26:53 : MSXML latest version available... 01-13-2020,14:26:53 : In CheckForLUMutex() 01-13-2020,14:26:53 : Value of ProgramFiles(x86) = C:\Program Files (x86) 01-13-2020,14:26:53 : strLuall = C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.exe 01-13-2020,14:27:08 : DlgSLFModern::LoadSerialList 01-13-2020,14:27:30 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:27:30 : OEM URL Read is : https://telemetry.community.veritas.com/entt?product=BE&error= 01-13-2020,14:27:30 : GET_OEM_FinalUrl() : URL to display is : https://telemetry.community.veritas.com/entt?product=BE&error=V-225-287 + 01-13-2020,14:28:50 : An Internet connection is required to verify Entitlement IDs. If you do not have an Internet connection, either import your License Files (.slf) or install a 60-day trial version. Your License Files may have been included in an email with your license certificate. If you did not receive License Files with your license certificate, access the Backup Exec Licensing Web portal from a computer that has Internet access and then download your License Files to a network share that this computer can access. For more information, go to: https://telemetry.community.veritas.com/entt?product=BE&error=V-225-287. 01-13-2020,14:28:50 : Selecte the Tape Device Driver: False 01-13-2020,14:29:43 : ShowTrialMessage: KeyList Count: 0 01-13-2020,14:29:49 : No legacy licenses found. 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:49 : OEM URL Read is : http://vrt.as/BEDocs 01-13-2020,14:29:49 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BEDocs 01-13-2020,14:29:49 : OEM URL Read is : http://vrt.as/BELicensingGuide 01-13-2020,14:29:49 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BELicensingGuide 01-13-2020,14:29:49 : Selecte the Tape Device Driver: False 01-13-2020,14:29:56 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:29:56 : OEM URL Read is : http://vrt.as/BEDocs 01-13-2020,14:29:56 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BEDocs 01-13-2020,14:29:56 : OEM URL Read is : http://vrt.as/BELicensingGuide 01-13-2020,14:29:56 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BELicensingGuide 01-13-2020,14:30:08 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:30:08 : OEM URL Read is : http://vrt.as/BEDocs 01-13-2020,14:30:08 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BEDocs 01-13-2020,14:30:08 : OEM URL Read is : http://vrt.as/BELicensingGuide 01-13-2020,14:30:08 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BELicensingGuide 01-13-2020,14:30:41 : Selecte the Tape Device Driver: False 01-13-2020,14:30:42 : Selecte the Tape Device Driver: False 01-13-2020,14:30:42 : Selecte the Tape Device Driver: False 01-13-2020,14:30:46 : INFO -2146233087: Unable to determine if Windows Deduplication volume. 01-13-2020,14:30:47 : Selecte the Tape Device Driver: False 01-13-2020,14:30:54 : The account MYDOMAIN\ADMIN has been granted the following rights: Log on as a service 01-13-2020,14:30:57 : Currently executing as MYDOMAIN\ADMIN 01-13-2020,14:30:57 : Install is executing as the service account. 01-13-2020,14:30:57 : EUserName value successfully written to the registry. 01-13-2020,14:30:57 : EPassword value successfully written to the registry. 01-13-2020,14:30:58 : EDomain value successfully written to the registry. 01-13-2020,14:30:58 : Selecte the Tape Device Driver: False 01-13-2020,14:31:00 : INFO -2146233087: Unable to determine if Windows Deduplication volume. 01-13-2020,14:31:00 : Selecte the Tape Device Driver: False 01-13-2020,14:31:00 : AgentSeqDlgs::Misc_BE_CommonOps + 01-13-2020,14:31:01 : Ensure that you have the latest versions of the patches related to Windows and Microsoft products, such as Microsoft SQL Server, Microsoft .NET Framework, Microsoft XML Core Services (MSXML), and so on. 01-13-2020,14:31:01 : Selecte the Tape Device Driver: False 01-13-2020,14:31:07 : Checking for MSI Execute Mutex 01-13-2020,14:31:07 : MSI Execute Mutex not found. 01-13-2020,14:31:07 : Terminal Services enabled. 01-13-2020,14:31:07 : Terminal Services server has been set to Install mode. 01-13-2020,14:31:08 : Checking for .Net Framework 4.6. 01-13-2020,14:31:08 : .Net Framework v4.6 found - Release registry value 394802. 01-13-2020,14:31:08 : Selecte the Tape Device Driver: False 01-13-2020,14:31:08 : CleanupBKUPEXECKeys() 01-13-2020,14:31:08 : Error while clean up BKUPEXEC instance keys. Object reference not set to an instance of an object. 01-13-2020,14:31:08 : SQL_GetServiceName. GetComputerName 01-13-2020,14:31:08 : AGPSAPBKP 01-13-2020,14:31:08 : SQLBrowser service is not running. Starting service. + 01-13-2020,14:31:08 : SQLBrowser failed to start. Connection requests to SQL server AGPSAPBKP\BKUPEXEC might fail. + 01-13-2020,14:31:08 : There is no MSSQL$BKUPEXEC Service. + 01-13-2020,14:31:08 : Unable to connect to a SQL Server AGPSAPBKP\BKUPEXEC on machine AGPSAPBKP. 01-13-2020,14:31:08 : Begin BE_FixSQLGroupSIDs(). - Attempt to correct SQL Server 2005 SIDs which may cause SQL upgrade failures. 01-13-2020,14:31:08 : End BE_FixSQLGroupSIDS() completed and is returning 0. SQL Installer will continue. 01-13-2020,14:31:08 : Installing SQL Express 2014 BKUPEXEC instance. 01-13-2020,14:31:08 : BE using NT AUTHORITY\SYSTEM to install SQL Express. 01-13-2020,14:31:08 : "\\sharing_media\F\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe" /ACTION=Install /Q /Hideconsole /FEATURES=SQL /INSTANCENAME=BKUPEXEC /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /SQLSVCStartupType=Automatic /ENABLERANU=0 /TCPENABLED="1" /NPENABLED="0" /INSTANCEDIR="C:\Program Files\Microsoft SQL Server" /SQLSYSADMINACCOUNTS="BUILTIN\ADMINISTRATORS" /IACCEPTSQLSERVERLICENSETERMS + 01-13-2020,14:32:18 : V-225-302: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2067922934. ***To search for information about this error, click here + 01-13-2020,14:32:18 : Please review C:\Program Files (x86)\Microsoft SQL Server\120\Setup Bootstrap\LOG\Summary.txt for more details. 01-13-2020,14:32:19 : The return value for Microsoft SQL Express returned error code: 2227044362 01-13-2020,14:32:19 : Clean up Symantec installer keys. 01-13-2020,14:32:20 : Terminal Services enabled. 01-13-2020,14:32:20 : Terminal Services server has been set to Execute mode. 01-13-2020,14:32:20 : Failure Detected during Install Progress 01-13-2020,14:45:27 : Skipping push of remote servers and agents due to failed local install. 01-13-2020,14:45:27 : BeSeqDlgs::DlgInstallComplete 01-13-2020,14:45:27 : AgentSeqDlgs::Misc_BE_CommonOps 01-13-2020,14:45:27 : Dialog Sequence Returning errorlevel -2067922934 01-13-2020,14:45:27 : Setting up failed completion dialog. 01-13-2020,14:45:27 : Setting up failed completion dialog (Install). 01-13-2020,14:45:27 : Initialize the telemetry items on the dialog 01-13-2020,14:45:27 : Telemetry registry value does not exist, and not disabled, it will be sent. 01-13-2020,14:45:27 : Selecte the Tape Device Driver: False 01-13-2020,14:45:27 : Skipping push of remote servers and agents due to failed local install.
Kindly advise.