Solved
BE 2016 - Cant install agent on AWS server
Hello, I have 5 EC2 servers in AWS, I installed the administrator software just fine and I can backup that server to S3 just fine. However I cannot push agents to the other servers, thats no big deal becuase I can apparently install the agents manually on the other servers. The problem is I cant do that either, it fails.
And here is the log; the suggested fix to the problem according to veritas is that Mcafee needs to be switched off.. Well I dont have Mcaffee or any anti virus software installed yet so that cant be the issue at all. Any ideas please?
Veritas Backup Exec (TM) 16 Agent for Windows Installation Log
08-09-2017,14:54:19 : Windows Operating System Version: 6.3 - Server
08-09-2017,14:54:19 : GUI-Shell is installed. Not a CORE OS.
08-09-2017,14:54:21 : Checking MSXML6 Version.
08-09-2017,14:54:21 : Minimum required MSXML6 version is: 6.20.2003.0
08-09-2017,14:54:21 : C:\Windows\system32\msxml6.dll
08-09-2017,14:54:21 : MSXML6 available version is: 6.30.9600.18046
08-09-2017,14:54:21 : Checking Windows Installer Version.
08-09-2017,14:54:21 : Windows Installer Version: 5.0.9600.18533
08-09-2017,14:54:21 : Executing managed _Setup:
08-09-2017,14:54:21 : C:\Users\Administrator\Desktop\RAWSX64\install\_Setup.exe
08-09-2017,14:54:22 : Loading XML from:
08-09-2017,14:54:22 : C:\Users\Administrator\Desktop\RAWSX64\install\IFProducts.xml
08-09-2017,14:54:22 : ArgsDataParser::InitDictionary
08-09-2017,14:54:22 : AgentSeqDlgs::RawsDlgSequence
08-09-2017,14:54:22 : Set RAWS Media path: C:\Users\Administrator\Desktop\RAWSX64\install\media\
08-09-2017,14:54:22 : RawsDlgSequence::CheckInstMode
08-09-2017,14:54:22 : BEOperations::BE_GetInstalledProdCodeVersion()
08-09-2017,14:54:22 : The product detected. PID: , version: .
08-09-2017,14:54:22 : Starting initialization of install data.
08-09-2017,14:54:22 : Completed initialization of install data.
08-09-2017,14:54:22 : BEOperations::BE_GetInstalledProdCodeVersion()
08-09-2017,14:54:22 : The product detected. PID: , version: .
08-09-2017,14:54:22 : BEOperations::BE_GetInstalledProdCodeVersion()
08-09-2017,14:54:22 : The product detected. PID: , version: .
08-09-2017,14:54:22 : Terminal Services enabled.
08-09-2017,14:54:22 : Terminal Services server has been set to Install mode.
08-09-2017,14:54:22 : Executing BE_MsiGetPropertyFromSourceMedia
08-09-2017,14:54:22 : C:\Users\Administrator\Desktop\RAWSX64\install\media\Veritas Backup Exec Remote Agent for Windows Systems.msi
08-09-2017,14:54:22 : 0
08-09-2017,14:54:22 : Launching UI Install
08-09-2017,14:54:22 : Running in Installation mode
08-09-2017,14:54:22 : AgentSeqDlgs::ADlgWelcome
08-09-2017,14:54:22 : AgentSeqDlgs::ADlgInstallType
08-09-2017,14:54:22 : RawsDlgSequence::CheckInstalledProducts
08-09-2017,14:54:22 : BEOperations::BE_GetInstalledProdCodeVersion()
08-09-2017,14:54:22 : The product detected. PID: , version: .
08-09-2017,14:54:22 : BEOperations::BE_GetInstalledProdCodeVersion()
08-09-2017,14:54:22 : The product detected. PID: , version: .
08-09-2017,14:54:22 : AgentSeqDlgs::DlgChooseCustom
08-09-2017,14:54:22 : AgentSeqDlgs::AdlgInstallComplete
08-09-2017,14:54:22 : AgentSeqDlgs::Misc_BE_CommonOps
08-09-2017,14:54:28 : Telemetry Switch setting : True
08-09-2017,14:54:28 : Local Install Agent
08-09-2017,14:54:32 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
08-09-2017,14:54:33 : AgentSeqDlgs::AgentInstaller
08-09-2017,14:54:33 : Executing runtime installer package vcredist_x64.exe.
08-09-2017,14:54:33 : C:\Users\Administrator\Desktop\VCRedist\V11.0\vcredist_x64.exe /quiet /install /norestart /log "C:\ProgramData\Veritas\Backup Exec\Logs\V11.0_x64_msruntime_install.log"
+ 08-09-2017,14:54:33 : ERROR - 2: Failed to create process as user.
08-09-2017,14:54:33 : Return Value of Microsoft Visual C++ 2012 Runtime : 2
+ 08-09-2017,14:54:33 : V-225-301: ERROR: Failed to execute VC 11.0 runtime installer. Error code 2. ***To search for information about this error, click here
+ 08-09-2017,14:54:33 : Review this log file for details: C:\ProgramData\Veritas\Backup Exec\Logs\V11.0_x64_msruntime_install.log
08-09-2017,14:54:34 : The return value for Microsoft VC++ Redistributables (x64) returned error code: 2
08-09-2017,14:54:34 : Clean up Symantec installer keys.
08-09-2017,14:54:38 : AgentSeqDlgs::Misc_BE_CommonOps
08-09-2017,14:54:38 : Dialog Sequence Returning errorlevel 2
+ 08-09-2017,14:54:38 : The Installation Failed!
08-09-2017,14:54:47 : The return code is: 2
+ 08-09-2017,14:54:47 : ERROR: Installation failed with error 2. GetLastError = :0
How did you copy the Backup Exec agent install to the EC2 instance
Did you take ONLY the RAWSx64 folder from the Agents folder on the BE server OR did you also copy the DotNetFX and VCRedist folders
as the error is saying cannot open from VCRedist on your desktop it's possible that this is because you have not copied it to the server
